Account Manager

Job description

With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Job We are seeking a results-driven Account Manager to lead customer retention and revenue growth across a portfolio of restaurant partners in the Las Vegas metro area. Reporting to the Manager of Account Management, this field-based role serves as a trusted advisor to local restaurant operators by delivering data-driven insights and optimizing reservation workflows. In this position, you will proactively engage with leadership to overcome operational challenges, champion customer needs cross-functionally, and expand adoption of premium marketing solutions. The ideal candidate brings a collaborative mindset, deep industry familiarity, and a passion for supporting the local hospitality ecosystem. Responsibilities • Account Retention & Revenue Growth: Build and maintain strategic relationships with restaurant leadership to achieve quarterly retention and upsell targets, including contract renewals and premium marketing tool adoption. • Consultative Business Reviews: Conduct ongoing, data-driven business reviews and executive meetings to deliver industry insights, benchmark performance, and optimize reservation flows. • Cross-Functional Customer Advocacy: Serve as the primary point of escalation for restaurant partners, collaborating with internal product and support teams to resolve issues and inform feature enhancements. • Marketing & Promotional Execution: Partner with the marketing team to design, execute, and evaluate custom marketing initiatives that drive program participation and diner engagement. • Operational Excellence & Tracking: Maintain accurate account records, interaction logs, and activity metrics in Salesforce to inform territory strategy and account health forecasting. • Industry Education & Thought Leadership: Educate operators on emerging hospitality trends and economic drivers, empowering clients to make data-informed operational decisions. Minimum Qualifications • 3+ years of account management, customer success, or operational management experience within the restaurant or hospitality industry. • Residency in the Las Vegas metropolitan area with a valid driver's license and reliable transportation for local field visits. • Demonstrated expertise in restaurant operations and financial analysis, including the ability to interpret P&L statements and business metrics. • Proven track record of using a consultative approach to manage client relationships, handle objections, and achieve retention or growth goals. • Strong written and oral communication skills, with experience preparing and delivering data-driven presentations to group audiences. Preferred Qualifications • Bachelor's degree in Business Administration, Hospitality Management, or a related field. • Hands-on experience leveraging AI tools for account research, personalized communication, and workflow efficiency. • Proficiency with CRM platforms (such as Salesforce), Google Workspace, and Apple operating systems. • Experience working effectively in fast-paced, evolving, or unstrutured business environments. Benefits and Perks • Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • 20 days of paid time off • Private health and dental insurance • Life and Disability insurance The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $80,000 - $85,000 USD. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always