Credit Operations Manager

Job description

HYBRID ROLE Job Purpose: Our Credit Manager will be responsible for managing and coordinating company's credit function in accordance with corporate policies and procedures to meet company's business requirements. Job Responsibilities: ● Supervise, instruct and motivate the credit and collection staff. ● Monitor a specific portfolio of accounts and initiate action to facilitate on-time payment of invoices and to recover delinquent receivables. ● Establish and maintain positive relationships with customers both internal and external. ● Measure department performance with appropriate metrics. ● Communicate with Sales regarding complex receivable issues that cannot be resolved through normal payables contacts. ● Research negotiates and resolve complex customer disputes and issues with the sales team. ● Counsel and advise customers on any credit issues. ● Advise regional V.P. region managers, branch managers, regional credit managers and director of credit of status, conditions, violations and recommendations for all credit issues. Additional Responsibilities & Qualifications: ● Provide for ongoing training of the credit staff. ● Maintain the corporate credit policy Recommend changes in the credit policy to senior management ● Ability to understand and interpret market factors and risk. ● Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives. ● Monitor deductions being taken by customers. ● Above average analytical and problem solving skills. ● Ability to learn and use Oracle and or Navison. Work Experience: ● 3-5 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent. ● 5-10 years of related job experience. ● Excellent verbal, written, people, and diplomacy skills are required. ● Experienced in providing leadership to others regarding work related systems, processes, and challenges. ● Experience of interpreting strategy and policy in order to set and deliver objectives. ● Proficient with Microsoft Office Suite. ● Strong customer service skills (friendly, courteous and helpful). ● Strong planning and organization skills are required. Education: ● Bachelor's Degree Preferred What We Offer • Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. • Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. • Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. • Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits. About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn .