Senior Manager, Product Lead, YouTube Business Technology

Job description

Formulate and advocate the overarching product strategy spanning YouTube’s core business systems, unifying Support, Partnerships, Creator and Customer Success, and BI into a coherent, high-velocity ecosystem. Communicate transparently with Executive Directors, VPs, and cross-functional business heads, translating complex technical roadmaps and AI investments into clear business value, operational efficiency, and risk mitigations. Lead continuous customer and partner discovery across creators, enterprise partners, and internal operators to translate complex operational pain points into crisp, prioritized product roadmaps and clear business OKRs. Partner closely with engineering team members in the creation of detailed systems design, and partner in ongoing delivery. Move generative and agentic AI initiatives from proof-of-concept into resilient, to production-grade tools that automate high-volume workflows, deflect friction, and elevate human decision-making. Deploy machine learning models that anticipate partner and creator needs before escalations occur. Minimum Qualifications: Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience. 10 years of leadership experience in Product Management, or Technical Solutions Delivery. 3 years of experience leading product teams and managing cross-functional technical initiatives, leading a team of teams. Experience in either system design or reading code (e.g., Java, C++, Python, SQL). Experience working directly with AI/ML teams to deliver automated or agentic solutions in a customer support context. Experience managing product roadmaps using prioritization frameworks, empathy maps, and design thinking. Preferred Qualifications: 15 years of experience across systems design, product management, and software engineering, including 4 years of high-impact people and program management. Experience in product systems thinking, analyzing how changes in CRM or support ecosystems influence the entire value stream and Agentic AI platforms. Ability to navigate and influence director and VP-level stakeholders across Engineering, Product, and Business Operations. Ability to lead organizational transformation, maturing operating models to unite cross-functional teams and drive large-scale technology growth. Proven track record designing enterprise systems and defining complex data architectures for large-scale consumption and mission-critical Google Cloud Contact Center solutions.