Usher/Ticket Taker

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES · Enthusiastically greet guests and provide event information. · Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket. · Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed. · Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes. · Proactively approach guests that may have questions, difficulty, or a complaint. · Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved. · Identify and respond to emergencies; involve Supervisors as appropriate. · Remain calm and direct guests to the designated area of safety in the event of an emergency. · Ensure sections are always clean and clear of debris. · Check seating for lost articles. · Adhere to the dress code and present yourself in a profession, friendly, and approachable manner. · All other duties and responsibilities as assigned. WORKING CONDITIONS Tasks are performed with moderate supervision. Walking & standing occurs 95% of the time (6-8 hours per shift). Employees may be assigned to work positions located outside. Employees may be scheduled to work until 12:00am or later. Ability to work in a loud, fast-paced environment. Employee should use precautions & follow safety guidelines.