Service Administrator

Job description

Job Summary: Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location We are looking for a talented Service Administrator to join our Distribution business in (Candiac, QC). 100% Onsite This role will make an impact in the following ways: - Serve as the first point of contact for customers, providing professional and timely support. - Create and manage work orders while ensuring accurate service documentation. - Coordinate and dispatch field technicians based on customer needs, priorities, and technician availability. - Communicate with customers regarding service requests, scheduling, and work status updates. - Support service operations by maintaining accurate records and updating service systems. - Assist with warranty administration and service-related processes. - Participate in a paid after-hours emergency phone rotation (approximately one week per month). - Adhere to Cummins Health, Safety & Environmental policies.