Software Delivery Manager / Technical Lead - Wide Area Monitoring System(WAMS)

Job description

Job Description Summary About the Role We are looking for a Software Delivery Manager / Technical Lead to join our global Services team for WAMS and be our main expert in North America. This role is ideal for someone who combines strong IT capability with customer-facing confidence. Please note that this role is not a Project Manager or Engineering Manager position. Those responsibilities sit elsewhere in the organisation. Instead, this is a technical delivery role focused on leading the deployment of enterprise software in customer environments. You will coordinate delivery activity, collaborate closely with internal teams and external customers, and take ownership of technical issues that arise during implementation. The role combines coordination with hands-on technical work. You should be comfortable planning and driving technical activity, managing customer expectations, and getting into the detail when needed to plan, design, deploy, configure, and troubleshoot software and its delivery. Most of the wider team is based in Europe and Africa, so once established in the role, you will need to be comfortable working with a good degree of autonomy and making sound decisions independently when required. This role would suit someone from a background such as IT networking, infrastructure, technical support, systems administration, or software deployment who enjoys solving problems and collaborating directly with customers. This role is fully remote in the United States. Job Description Software Delivery Manager / Technical Lead – WAMS North America At GE Vernova, we are helping address the climate crisis through advanced monitoring and control solutions that support a more flexible, secure, and lower-carbon electricity grid. Our technologies help power system owners and operators improve grid visibility, stability, and resilience. GE Vernova is recognised as a leader in power system stability and Wide Area Monitoring, Protection and Control (WAMPAC). Our customers include transmission system operators, utilities, and network owners worldwide who rely on our solutions to improve system security, increase power transfer capability, and gain deeper insight into system behaviour. Within this mission, our WAMS Services team works end-to-end from substation to control room, delivering and supporting solutions across monitoring, analytics, control systems, modelling, and consulting. Key Responsibilities • Support all stages of the project lifecycle, from early customer engagement and proposal development through delivery, testing, acceptance, and handover • Contribute to the sales and tendering process by supporting technical proposals, defining delivery approaches, and helping to prepare Statements of Work and other project-related documentation • Lead the technical delivery of enterprise software deployments in customer environments • Coordinate software deployment, configuration, testing, and technical readiness activities and take ownership of those responsibilities • Collaborate directly with customers to understand their environment, communicate progress, and manage technical expectations • Identify and resolve software, infrastructure, operating system, network, and integration issues during deployment • Collaborate with Product Development, Tendering, and Support teams to ensure successful delivery • Provide clear updates on technical progress, risks, and issues to the wider project team • Support scope, risk, and problem management in coordination with the Project Manager • Play a leading role in customer training, system walkthroughs, and user readiness activities • Support and participate in customer acceptance testing, helping to ensure successful validation and sign-off • Contribute to continuous improvement in delivery methods, quality, and efficiency • Support smooth handover to maintenance and support teams at project completion • Serve as an escalation point for the maintenance and support team on issues requiring deeper technical insight or delivery context • Travel globally, sometimes at short notice, to meet with customers, support on-site deployments and issue resolution. Travel can be up to 20%. Required Experience • Bachelor’s degree in an IT-related discipline, such as Computer Science, IT Networking, or Software Development, or equivalent relevant experience • 5 years of experience with software delivery projects (using Linux and Windows along with others related to grid software) Desirable Experience • Experience working with grid software, such as WAMS, EMS, DMS, DERMS or similar • Comfortable dealing directly with customers in a technical delivery, deployment, or support environment • Excellent written and verbal communication skills • Strong problem-solving and troubleshooting ability • Ability and willingness to travel • Experience with Kubernetes Why Join GE Vernova? This is an opportunity to work on complex, mission-critical software deployments that support the stability and resilience of power systems around the world. You will play a key role in helping customers deploy technology that supports the transition to a more sustainable energy future. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position Application Deadline: November 13, 2026 For candidates applying to a U.S. based position, the pay range for this pos