Partner Manager, MSP

Job description

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We’re looking for an experienced Partner Manager to help Managed Service Providers (MSPs) successfully implement, grow, and support 1Password solutions. You’ll manage partner relationships, guide deployments through complex information technology (IT) environments, identify growth opportunities, and help MSPs deliver value to their customers. This role combines partner management, sales, implementation leadership, enablement, and cross-functional collaboration. It is a remote opportunity open to candidates in Canada and the United States. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within the US. WHAT WE’RE LOOKING FOR Required - Bring 5+ years of experience in Partner Management, Customer Success, Account Executive, or Account Management roles. - Manage partner relationships effectively and guide successful software implementations. - Lead deployments in complex, matrixed environments while coordinating stakeholders and maintaining momentum. - Apply strong sales judgment with a track record of meeting or exceeding sales targets. - Communicate clearly and deliver effective training through channels such as email, phone, video, and Slack. - Take a solution-oriented approach to partner needs, challenges, and competing priorities. Preferred - Experience working in the MSP ecosystem, including knowledge of how MSPs sell and transact, recurring revenue models, and how a Business-to-Business (B2B) Software as a Service (SaaS) product becomes part of a managed service offering. - Familiarity with customer relationship management and communication tools such as Salesforce and Slack. WHAT YOU CAN EXPECT - Manage a diverse portfolio of MSP accounts, building strong relationships while supporting partner satisfaction, deployment progress, and sales goals. - Identify expansion opportunities within existing accounts, including upselling and cross-selling initiatives that increase Annual Recurring Revenue (ARR). - Lead regular business reviews with partners to understand their needs, assess performance, and create plans for growth. - Develop tailored proposals and presentations that clearly communicate the value of 1Password to MSPs and their end customers. - Guide new MSPs through onboarding and deployment, partnering with internal solutions teams to create implementation plans that fit each partner’s needs and timelines. - Monitor deployment progress, address roadblocks, and coordinate the right resources to keep implementations moving toward successful completion. - Train and enable MSPs to sell, deploy, and support 1Password for their end users. - Advocate for partner feedback within 1Password, collaborate across teams to resolve high-priority issues, and improve partner engagement and success processes. USA-based roles only: The annual base salary for this role is between $93,000 USD and $130,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who a