Clinical Lead, Health Solutions

Job description

About League League is one of the fastest-growing technology companies in Canada and the leading healthcare experience platform. Getting healthcare is often the easy part — finishing it is where things fall apart: people book the appointment and skip the follow-up, fill the prescription and stop taking it, get the referral and never make the call. That gap costs health plans and health systems money, and it costs people their health. League closes that gap — identifying what each person needs to do next, clearing what’s in their way, and getting it done, for the 70 million+ people whose care already runs through our platform. Health plans and health systems trust us to do this at scale. Organizations like Manulife, SCAN, Geisinger, and Medibank on the payer side, and Baptist and Shoppers Drug Mart on the provider side. Position Summary: As a Manager, Health Solutions you will support our rapidly growing business. Your work will be instrumental in bringing League’s Health Solutions to market. You will enable health programming and marketing tactics to drive measurably improved health outcomes. In this role you will enable clients by: • Supporting the definition and measurement of the desired health outcomes for League’s Health Solutions • Supporting the definition and measurement of engagement KPIs for League’s Health Solutions • Assisting in the development and execution of content and marketing initiatives that deliver measurable health outcomes/engagement • Supporting the implementation and utilization of Health Solutions within client platforms to drive engagement and health outcomes This role requires a deep understanding of how multiple components, including product features, content and marketing communications, should be integrated to drive continuous user engagement while meeting our client expectations on health outcomes. You will build, nurture, and grow business relationships with internal stakeholders and our clients. The ideal candidate will be passionate about our mission, creative in driving business value, and capable of operating with high comfortability in an ambiguous environment. In this role, you will: • Contribute to high-impact health initiatives that represent League’s business and value • Work with a world-class team to deliver high-impact health solutions to our members and clients across North America and internationally as needed. • Collaborate closely with cross-functional teams to craft holistic experiences that resonate with target audiences, drive engagement, and ultimately improve health outcomes. • Support evaluating of key initiatives and key decisions to drive growth • Analyze data structures to inform implementation decisions and provide actionable recommendations to clients and leadership around health solution implementation • Participate on League’s ongoing strategic planning process including competitive analysis, financial analysis, and preparing for monthly/quarterly leadership team meetings • Act as a subject matter expert on health outcomes and engagement. The candidate will be expected to develop a perspective on optimal use of features, content and marketing communications to drive user engagement for improved health behaviors and outcomes • Utilize your patient care experience to optimize recommendations to clients to drive measurable improvements in health outcomes • Execute and maintain health outcome driven user journeys, including content and marketing components, to enable users to obtain knowledge, grow self-efficacy, and practice desired behaviors to drive engagement with League’s Health Solutions and improve health outcomes • Collaborate on the implementation of high-complexity health solutions launches (related to content and marketing communications), ensuring alignment with the larger implementation plans and client commitments. • Create and utilize taxonomies where possible to create standardized data sets to support consistent reporting of engagement or health outcome impacts • Advise on user engagement strategies to support platform engagement • Support the growth of League customers by providing expertise around health outcomes/engagement strategy and initiatives in support of client goals. • Optimize League’s health solutions to drive key metrics and client success About you: • A high performer with 2 to 4 years in a patient care setting. Experience in client-facing or project leadership roles is a bonus. • Ability to influence decision makers without direct authority • Expertise on data-driven decision-making • A proactive approach to problem-solving with the ability to cross-reference issues and provide well-informed recommendations. An organized, analytical mind and can overcome challenges, in a thoughtful and meaningful way • A successful builder with a track recording of turning ideas into reality • A proven leader of complex projects. Can manage multiple projects at the same time and their associated delivery timelines and expectations • You must be a licensed health professional (RN, PA, NP, PharmD, RD, etc) with a strong history working in direct patient care; • If applicable, tell us about your experience working with patients. Physical health (rehab, physical therapy etc) or Mental health (inpatient, outpatient, therapy etc) experience is a plus. What We Offer • Comprehensive Health Benefits: We prioritize your well-being with complete medical, dental, and vision coverage • Bonus Program: Be rewarded for your contributions with our performance-based bonus program • Employee Stock Option Program: Become an owner and share in our success through our stock option program • Unlimited Paid Time Off: Take the time you need to recharge and maintain a healthy work-life balance • Spending Accounts: Manage your healthcare and dependent care expenses with tax-advantaged spending accounts • Wellness Days: Prioritize your mental and physical health with dedicated wellness days throughout the year • Growth Opportunities: We inve