Manager, Partner Systems & Operations

Job description

The Opportunity ServiceNow is looking for a Manager, Partner Systems & Operations to own the data, systems, and planning infrastructure for AMS Global Partner & Channels. Your job is operational excellence—ensuring CRM data is clean and accurate, planning tools work seamlessly, systems are properly configured, and the entire operational stack runs with precision. You'll be the go-to person for data integrity, systems troubleshooting, and planning administration. This role requires deep technical expertise—someone who lives in systems and data, not a generalist. What You'll Own Data Integrity & Quality (35%) CRM data quality: Own data accuracy. Reconcile discrepancies between opportunity records, partner tabs, and sourcing data. Audit for completeness and consistency. Dashboard accuracy: Investigate CRM-to-dashboard discrepancies. Validate that all metrics pull from correct data sources. Data reconciliation: Conduct regular audits. Identify missing/incorrect data, duplicates, and orphaned records. Resolve systematically. Data governance: Document data standards and naming conventions. Train teams on proper data entry. Systems Administration & Configuration (35%) Systems administration: Manage field configuration, page layouts, record types, user access, permissions, and troubleshoot system issues. Partner Master Data: Own partner record configuration, Partner Relationship Lead (PRL) assignments, and account hierarchy. Audit for accuracy. Partner Portal: Administer access, configurations, and workflows. Troubleshoot access issues. Support onboarding. Systems integration: Ensure clean data flow between CRM, Anaplan, Snowflake, and BI tools. Troubleshoot integration gaps. Planning Tools & Operational Support (20%) Anaplan administration: Own model configuration, user access, cost centers, business roles. Support planning cycles. Troubleshoot submission errors. Forecasting support: Manage data flows from Salesforce to Anaplan. Audit rollup logic. Support submission process. Documentation & training: Write runbooks and troubleshooting guides. Train teams on proper tool usage. Operational triage: Be the go-to for operational questions (sourcing discrepancies, cost center issues, referral fees, business role changes). Diagnose and resolve. Key Relationships Head of AMS GPC Business Operations (your manager) Senior Manager, Partner Operations Infrastructure (operational requirements/standards) Field Business Partners (end-user support) IT & Database teams (systems integration) Finance team (cost center, budget, Anaplan) Partner managers and teams (operational support) What You Bring Required Experience 5+ years in systems administration, data management, or CRM administration. Deep CRM administration expertise (user/profile management, field configuration, data integrity, troubleshooting). Advanced data skills: Comfortable working with data to validate accuracy. Experience with planning/forecasting tools (Anaplan, Workday Planning, or similar). Strong problem-solving skills. You diagnose root causes systematically. Portal or self-service platform administration experience. Excellent documentation and process documentation skills. Cross-functional coordination (Finance, IT, Sales, data teams). Preferred Qualifications CRM Admin or Advanced Admin certification. Partner/channel sales operations experience. Snowflake, data warehouses, or BI tools (Tableau, Power BI) experience. Multi-org Salesforce environment experience. Anaplan certification or significant Anaplan administration experience. Track record of process automation or reducing manual work. Character Traits Obsessed with accuracy. Data quality is non-negotiable. You notice errors and fix them before they cascade. Systems thinker. You understand how data flows between systems and see the big picture. Logical problem-solver. You ask the right diagnostic questions and follow data to root causes. Detail-oriented. You track complex configurations and maintain clarity. Proactive. You audit and catch issues early, not after they're reported. Clear communicator. You explain technical issues to non-technical users simply. Continuous learner. You stay current with systems updates and evolving best practices. For positions in this location, we offer a base pay of 114,200 to 199,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.