IT Help Desk

Job description

Job Description We are currently looking for IT Support for our Qatar operations Required Qualifications • Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field. • 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles. • Experience supporting Microsoft 365 environments. • Knowledge of Active Directory and Microsoft Intune. • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi). • Experience with Windows 11 administration and troubleshooting. Technical Skills • Microsoft 365 Administration • Microsoft Intune (MDM/MAM) • Active Directory Users & Computers • Azure Entra ID (Azure AD) • Windows 11 Support • Endpoint Patching & Updates • Microsoft Exchange Online • Network and Wi-Fi Troubleshooting • Printer Management Systems • Backup Monitoring and Recovery • User Access Management • Computer Account Management • IT Asset Management Language Requirements • Fluent in Arabic and English (spoken and written). Preferred Skills • Knowledge of Microsoft Defender and security best practices. • ITIL Foundation certification. • Microsoft Certified: Modern Desktop Administrator or equivalent. • Experience with access control systems and card management solutions. • Experience with ticketing systems and SLA-driven support environments. Key Competencies • Excellent communication and customer service skills. • Strong troubleshooting and analytical abilities. • Ability to prioritize and manage multiple support requests. • Team-oriented with a proactive approach to problem-solving. • Strong documentation and organizational skills. Experience Level: Mid-Level (4-6 years) Languages: Arabic & English (Mandatory) Joining time frame: Immediate