Outcome Customer Engineer II, Strategic AI and Independent Software Vendor, Google Cloud

Job description

Orchestrate a structured, end-to-end deployment plan across customer, professional services, and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training). Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment. Tack progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible. Identify expansion opportunities for new workloads within the account during project execution. Drive sustainable product usage to help customers realize value on an ongoing basis and secure future contract renewals. Minimum Qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience with cloud native architecture in a customer-facing or support role. Experience in deployment planning, orchestration, or change management. Experience in programming languages, debugging, or systems design. Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders. Ability to travel up to 25% of the time. Preferred Qualifications: Experience selling technical solutions in one or more of the following areas: infrastructure modernization, application modernization, data management, data analytics, AI, networking, migrations or security. Experience with Google Cloud products and differentiation from competition. Experience working with product and capacity teams to resolve technical and capacity blockers. Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.