Sales Operations Analyst

Job description

Sales Effectiveness Analyst (ONSITE) About This Role Internally known as the Sales Effectiveness Analyst you are responsible for providing operational, analytical, and administrative support for sales systems, reporting, data management, and sales processes by maintaining Salesforce, producing performance reporting, ensuring data accuracy, and supporting day-to-day sales operations activities. The primary objective of this role is to enable sales leadership and field teams to operate efficiently and make informed business decisions that support organizational goals and sales performance. What You’ll Do Administer and support sales technology platforms by maintaining Salesforce data, dashboards, reports, user access, and system documentation while assisting with testing, troubleshooting, and user support activities. Prepare recurring sales reports and business intelligence by gathering, organizing, validating, and distributing sales performance data, dashboards, and scorecards for leadership and field teams. Support data quality and governance efforts by monitoring sales data, identifying inconsistencies, researching discrepancies, and coordinating corrective actions across systems. Compile performance metrics and strategic reporting by producing monthly WIG reporting, scoreboards, KPI summaries, and category performance analyses that support leadership reviews and planning discussions. Execute lead management and pipeline support activities by maintaining opportunity records, monitoring lead-assignment workflows, supporting conversion-tracking programs, and ensuring data is current and complete within Salesforce. Maintain territory and account assignment data by updating territory maps, account ownership records, and related sales coverage information as directed by leadership. Provide operational and administrative support for sales initiatives by coordinating logistics, gathering data, preparing reports and presentations, supporting travel arrangements, and assisting with the execution of market blitzes, meetings, and program rollouts. Deliver end-user support and operational coordination by responding to system questions, assisting with Salesforce Office Hours, documenting business requirements, testing enhancements, and coordinating with sales leaders, enablement partners, and Salesforce administrators. Who You Are Bachelor’s degree in Business, Analytics, Information Systems, Sales Operations, or a related field; equivalent experience may be considered 2–4 years of experience in sales operations, sales analytics, CRM administration, business analysis, or a related support function Experience supporting a field sales organization and working with CRM or sales technology platforms preferred. Working knowledge of sales operations, CRM administration, sales reporting, and pipeline management. Understanding of sales performance metrics, KPIs, forecasting, lead management, and territory administration. Knowledge of data governance, data quality management, and reporting best practices. Proficiency in Salesforce.com administration and reporting. Advanced Microsoft Excel skills, including data analysis and reporting. Experience with Power BI or other business intelligence/reporting tools preferred. Familiarity with Microsoft 365 applications, workflow automation, and system integrations. SQL, Smartsheet integration, or reporting automation experience is a plus Strong analytical and problem-solving skills. High attention to detail and commitment to data accuracy Ability to organize and prioritize multiple assignments in a fast-paced environment. Ability to interpret data and communicate findings clearly to business stakeholders. Strong customer service orientation and ability to support end users effectively. Effective written, verbal, and interpersonal communication skills. Ability to work independently on routine assignments while operating under direction from a supervisor. Strong organizational discipline and follow-through on recurring reporting and operational responsibilities. Continuous learning mindset with interest in sales technology, analytics, and process improvement. Ability to collaborate effectively with sales leaders, field teams, Salesforce administrators, and cross-functional partners. Compensation Details: $66000 - $75000 Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Emery Jensen is different. These things are important to us. They represent our commitment to the company, our employees, our retailers and our brand. In addition to providing our employees a great culture, Emery Jensen also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (rapid company growth over the past 2 years resulted in incentives being paid out above 116.96% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year, in addition to an annual discretionary contribution (once eligibility requirements have been met). Over the past five years, company contributions (matching & discretionary) for fully eligible employees have averaged 6.6% of total compensation. Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Company Car, phone and fuel card are provided for field-based positions Your career at Emery Jensen is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their commun