Business Analyst II - ATM Cash Services Delivery

Job description

Work Location: Lewiston, Maine, United States of America Hours: 40 Pay Details: $29.75 - $44.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Enterprise Enabling Functions Job Description: The Business Analyst II provides support and delivery of requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support team with project/program delivery. Depth & Scope: • Leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3-4 projects • Sound to advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle • Gain/acquire sound understanding of business and user interaction with technology throughout project delivery • Work performed under minimal management guidance and supervision • Identify and lead problem resolution • Supports and may contribute to communication and change management activities Education & Experience: • Undergraduate degree • 3+ years related experience Customer Accountabilities: • Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience • Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results • Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintains a customer-centric approach • Provides recommendations and direction based on the end to end customer experience when making decisions • Leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business • Assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed • Engages appropriate stakeholders to identify and manage required outcomes of projects for the business • Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project • Responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization • Identifies and leads problem resolution to ensure customer needs are met • Contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.) • Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements • Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution Shareholder Accountabilities: • Leads requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels • Provides leadership/guidance and supports in defining the business need or problem statement based on strategic drivers and identifies potential solutions • Identifies scope changes and completes analysis to determine impact to project benefits and risks • Facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline • Identifies, documents and validates current state processes and works with the business and stakeholders to design the desired future state • Establishes and maintains full requirements traceability and works with the business to prioritize requirements and scope changes to ensure business needs are met • Collaborates with technology partners and provides recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met • Ensures project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst) • Proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipates and effectively manages risks related to requirements. Aligns decisions to TD’s risk appetite • Develops mitigation plans or leads/contributes to the completion of necessary compliance/new process assessment templates • Contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution • Adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines • Contributes to the development of the project plan and high-level work breakout session (WBS), identifies and manages key risks and decisions • Owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities • Takes ownership and communicates progress on work packages, including