Executive Director, Head of Agentic Growth

Job description

The way customers experience banking is changing — and you can help lead that change. Intelligent, agent-driven experiences are emerging as one of the most significant shifts in consumer finance, and this role puts you at the center of it. You will define the vision, build the strategy, and drive the adoption that brings this channel to life at scale. If you are energized by ambiguity, motivated by impact, and ready to shape something that will reach millions of people, this is the opportunity for you. As a Head of Agentic Growth in the Agentic Experience organization, you will set the strategic direction for an emerging channel and drive the adoption, partnerships, and operating model needed to scale it. You will work across product, technology, operations, and business leadership to deliver measurable growth outcomes and define what intelligent, agent-driven banking looks like for customers. This is a high-visibility role with the opportunity to shape a channel from the ground up. Job responsibilities Define the product and channel growth vision and multi-horizon strategy for the agentic channel, translating it into a measurable roadmapIdentify and prioritize platform capabilities versus business-specific capabilities, driving sequencing and delivery timelines across stakeholdersDevelop and execute an adoption and marketing strategy to increase customer engagement, including goal-setting, key performance indicator definition, metric tracking, and regular readoutsPartner with Operations and Servicing teams to align servicing strategies, operational readiness, and customer experience outcomesOwn and maintain the channel business case, bringing together the overall cost view, efficiency opportunities, and economics across business lines, including charge-out and allocation modelsEstablish and run the operating model for growth, including product reporting, performance tracking, governance forums, and senior leadership review materialsLead external distribution strategy and partnership development in coordination with the Open Banking team, ensuring alignment to channel objectives and customer valueInfluence and align cross-functional stakeholders across Product, Technology, Data and Analytics, Marketing, Operations, Risk, and business leadership to deliver growth outcomesRequired qualifications, capabilities and skills 8 years of experience in product management with an established focus on customer engagement, growth, or digital channel strategyDemonstrated ability to define product and channel strategy and translate it into a prioritized roadmap tied to measurable outcomes, including adoption, engagement, and efficiencyExperience setting growth goals and key performance indicators, building metric frameworks, and running executive-level performance readoutsExperience building business cases and managing product economics, including cost-to-serve, efficiency levers, and allocation and chargeback considerationsExperience designing and running operating models and governance structures, including cadences, reporting, and senior leadership reviewsExperience in cross-functional leadership and stakeholder management, including partnering with Operations, Servicing, and business leadsWritten and verbal communication skills with the ability to synthesize complex topics for senior leadership audiencesPreferred qualifications, capabilities and skills Experience navigating highly matrixed organizations, including working across multiple business lines and functional subject matter expertsExperience leading transformational growth strategies, including developing north star representations and execution playbooks with measurement frameworks that support fast decision-makingApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.