Client Service Account Manager - Vice President

Job description

Do you love managing a large portfolio of clients? You will be responsible for driving a consistent, high-quality client experience, resolving critical issues, and shaping service strategies while advancing digital and AI-enabled capabilities across the service model. As a Vice President within Client Service Account Management (COS GCB Service), you will lead the delivery of best-in-class service to a portfolio of large, complex corporate subsidiary clients, including entities operating within global structures. This role requires a strategic leader who can operate as a trusted advisor, navigating complex organizational environments, regulatory requirements, and service models. Job responsibilities: - Act as key advisor to the client, providing advice and consultation on decision making - Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues - Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities - Use product knowledge to recommend and participate in product enhancements and service delivery plans - Convey complex ideas and client issues with confidence - Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes Required qualifications, capabilities and skills: - Minimum 5 years of relevant industry and/or functional experience - Understanding of core Treasury Services product sets - Ability to present oral and written communication in an organized, clear and confident manner - Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments - Ability to partner with internal colleagues and external clients - Applies sound judgment during the decision making process; evaluates risk factors - Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise