Sales Operations & Enablement Lead

Job description

What you get to do in this role: • Lead for Training and Enablement of new Sales Operations Specialists within the org. • Creation, Modification and Review of Process/Training Documentation for the org. • Collaborate with team on improvement and revision of new hire training program. • Be the Subject Matter Expert of Process and Procedures for Sales Operations. • Become a CPQ/CLM Expert. • Active participation in CPQ/CLM release cycles including: • Requirement Identification • User Acceptance Testing • SOPs process documentation • Work with multiple business stakeholders (legal, deals desk, finance, marketing) to roadmap and develop operational best practices. • Lead & assist with Enablement Projects as requested. • Act as the first line support for sales operations team in areas of training, onboarding and systems support. To be successful in this role you have: • 3-5 years of proven experience of Sales Operations in a software sales organization. • Organized, with excellent attention to detail and the ability to work in a fast-paced environment. • Proficient in PPT, Word, and Excel. • Experience with CRM, CPQ & CLM systems. • Previous experience in Training & Enablement. • Strong listening, analytic and organizational skills. • Team Player with positive attitude ready to work in a fast-paced environment. • Excellent analytical and problem-solving skills with ability to drive conflict resolution. • Excellent interpersonal, written and verbal communication. • Ability to work in an aggressive, fast paced environment managing multiple priorities. JV20 It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.