Director, Digital Consulting Transformation (Remote)

Job description

Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. ABOUT THE ROLE: The Director, Digital Consulting – Transformation is a senior consulting leader who serves as the named Digital Account Lead for an assigned portfolio of strategic accounts, while bringing a distinctive specialization in enterprise transformation strategy, operating models, business cases, and complex program mobilization. This role is part of Trace3's Digital Account Lead leadership model. The Director leads assigned strategic accounts by owning the integrated Digital Consulting strategy, executive relationships, responsible growth, engagement health, delivery quality, escalation management, value realization, and reference ability. The Director brings a distinctive Transformation domain spike while orchestrating the full strength of Trace3 across Digital Consulting, Regional Account Leaders, Business Units, practices, partners, and delivery teams. WHAT YOU'LL DO: • Own account growth, executive relationships, and delivery quality for assigned strategic accounts • Build and operationalize a comprehensive account view, including stakeholder maps, initiative maps, account maturity, relationship health, pursuit history, and whitespace opportunities • Convert isolated engagements into multi-domain, multi-outcome transformation programs • Serve as the named Digital Account Lead for assigned strategic accounts and act as the senior Digital Consulting owner for the overall client outcome • Build and maintain the account strategy, executive relationship plan, account roadmap, opportunity priorities, and cross-domain expansion thesis • Originate, qualify, shape, and advance pursuits that align to client priorities and available delivery capabilities • Orchestrate Regional Account Leaders, sales teams, domain specialists, practice leaders, Business Units, partners, and delivery leaders around one integrated account strategy and client experience • Maintain sufficient proximity to every active engagement to independently understand delivery health, client sentiment, scope, financial position, major dependencies, risks, solution integrity, and progress toward the business case • Establish a risk-based oversight cadence and participate directly in working sessions, quality reviews, steering forums, solution reviews, and client meetings at the level necessary to form an independent view rather than relying solely on summarized reporting • Serve as the senior Digital Consulting escalation owner for assigned accounts by establishing the facts, aligning the recovery team, clarifying decision rights, communicating transparently, and driving a time-bound stabilization plan when material delivery or client-confidence risks emerge • Confirm that delivered work remains aligned to the intended business case, architecture or solution intent, adoption plan, and measurable outcomes • Convert successful approaches, delivery lessons, recovery patterns, and account insights into reusable offerings, playbooks, standards, reference patterns, and intellectual property for broader practice adoption • Bring in peer Directors and specialists when another domain is required. On accounts led by another Director, operate as the domain lead within the named Digital Account Lead's account strategy and governance model Portfolio, Program, and Delivery Excellence • Oversee complex, multi-workstream programs; champion project management excellence, set quality expectations, and ensure governance, risk management, and value realization • Lead executive communications and steering forums; maintain transparent visibility into scope, schedule, budget, RAID, dependencies, decisions, and benefits • Establish and maintain governance structures that clarify scope, assumptions, dependencies, decision rights, escalation paths, value measures, and risk ownership across complex engagements • Maintain portfolio financial performance, including forecasting, margin, and investment trade-offs, within approved budgets • Build business cases that connect transformation recommen