Top Customer Solutions Developer, High Touch Support, Compute, Google Cloud

Job description

Minimum Qualifications: Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development. Experience working with distributed systems, distributed systems solutions, or design patterns. Experience with web technologies (e.g., HTTP, HTML, DNS, or TCP). Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go. Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks). Preferred Qualifications: Experience working with any public cloud services and infrastructure (e.g., Google Cloud Platform). Experience with cloud computing and debugging complex workload issues across large-scale, multi-node environments. Experience with one or more of the following solutions: system virtualization or on-premise or hybrid cloud computing. Experience developing developer tools (e.g., automation, testing, or debugging). Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols. Experience in crisis response or escalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.