Customer Reliability Engineer or Technical Specialist (Entry Level)

Job description

Under close supervision, the entry level Reliability Engineer or Technical Specialist will receive proper training that will ultimately place the candidate in-plant at a customer facility(s). The role directly coordinates, schedules, and participates in work with the customer to comply with the partnership agreement. Troubleshoots by investigating problems related to product performance and application specific criteria. Makes less complex and routine seal and equipment recommendations utilizing standard engineering or technical judgment and responsibility to resolve customer inquiries. Responsibilities include but not limited to the following: • Assists operations with tear-down, inspection, and assembly of mechanical seals as part of a training rotation to become familiar with mechanical seals. • Performs failure analysis on mechanical seals and inputs findings into John Crane’s reliability management software. • Reviews customer applications and makes recommendations. • Troubleshoots applications and analyzes, evaluates, and rectifies seal operation problems and failures. • Communicates orally and in writing with company personnel providing feedback, recommendations, and technical assistance, which may include making technical presentations to management. • Solves problems on existing installations regarding material changes or modifications of equipment, seal, or auxiliary equipment. • Reviews overall seal and component part materials, proposals, layouts, installation, assembly, and detail drawings. • Prepares reports and recommendations to management and assists in development and management of partnership programs. • Observes and reports field performance results; collects and evaluates customer data, while working with local John Crane office and sales representatives. • Bachelor of Science in Mechanical Engineering preferred. High school diploma or equivalent required. • Experience with mechanical seals, rotating equipment, and basic engineering principles applied to perform work assignments preferred. • Strong knowledge of personal computers, MS Office, and machining practices. • Capable of handling multiple priorities simultaneously in a demanding environment and complete tasks in a timely and efficient manner. • Effective written and verbal business communication skills. Effective training, leadership, facilitation, influencing, negotiating, and interpersonal skills. • Ability to complete tasks in a timely and efficient manner. • The ability to effectively work within diverse teams locally and across functions. John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.