Technology Support I - File Transmissions

Job description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I - File Transmissions team member within the Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Job responsibilitiesTroubleshoot and monitor production application flows to ensure end-to-end application or infrastructure service delivery to support business operations, addressing anomalies using standard observability toolsUses enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements.Assist in the improvement of operational stability and availability through participation in problem managementIdentify and document basic issues and potential solutions and support the management of incidents, problems, and changes in technology applications or infrastructure, escalating in compliance with firm policy and processesApplies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.Required qualifications, capabilities, and skills1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services .Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloudPreferred qualifications, capabilities, and skillsTroubleshooting and maintaining internally and externally developed systemsFile Transmission experience