Medical Office Associate I, Full Time - 8am-4pm, Endocrinology, Summit

Job description

.Job Responsibilities & Essential Functions - Phone Coverage: Answer, handle, phone calls in a timely and efficient manner. Utilize appropriate telephone etiquette. - Scheduling: Using general scheduling guidelines appropriately schedule patient appointments selecting appropriate visit type/length of visit. May be required to schedule meetings for physicians. - Registration: Greets patient promptly upon arrival to practice. Accurately collects and documents time-of-service payments. Verifies/collects: demographics, emergency contact information, and insurance information. Correctly registers patients in system, including registration paperwork. - EMR: Accurately enters information into EMR. Uses EMR for prescriptions, phone notes, referrals, outreach, check-out, etc. - May require managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory. - Other duties as assigned. - Travel to other practices as required by practice leadership. Other Desired Skills, Abilities & Knowledge - Must demonstrate interpersonal, written and verbal communication skills are required in order to serve a diverse customer base. knowledge of how to assist patients in a timely manner with concerns and/or complaints. - Be proficient in the following, but not limited to: patient registration, appointments, scheduling, arrival appointments, EMR phone notes, indexing documents within EMR, telephone etiquette. - A working knowledge of computers. Knowledge regarding medical terminology, insurance, Electronic Medical Records (EMR) preferred. - Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice. - Must operate standard office machines and equipment such as photocopiers, PC, fax, scanner, general office and communications equipment. - Basic problem solving and decision-making skills required.