Senior Associate, Travel Expense & Implementation Consultant

Job description

Join a dynamic team at the forefront of payment, expense, and invoice innovation. At Chase Travel Consulting Services, we empower our clients with strategic solutions and ongoing support, helping them optimize their financial operations and achieve their business goals. If you are ambitious and resourceful, this is your opportunity to make a meaningful impact. As a Senior Consultant within Chase Travel Consulting Services, you will serve as a trusted advisor to Chase Travel's premier clients, leading Concur Expense and Invoice implementations and helping organizations modernize their travel and expense programs. You will guide clients through the full implementation lifecycle, including process assessment, requirements gathering, solution design, configuration, testing, deployment, training, and post-go-live support. Working closely with client stakeholders and implementation teams, you will leverage your Concur expertise to deliver scalable solutions, drive user adoption, optimize business processes, and support successful organizational change. Established as TCG Consulting, Chase Travel Consulting Services offers a suite of flexible services to bring organization’s travel program to the next level. Our decades of experience combined with our patented TCO-TMPE® approach enable organizations to achieve scalable alignment to broader company goals. Operationally, the Total Cost of Ownership for Travel, Meetings, Payment & Expense approach enables increased spend under management, capturing all sources of program cost and yielding scalable savings and revenue opportunities. Job Responsibilities Collaborate with clients & other departments to craft domestic or global functional design requirements and translate these into application solutionsTranslate and communicate client technical product needs to internal and external partnersAdvise clients on best practices and industry standards. Ability to “sell” clients on best practice standards during design phasesEvaluate client business processes to determine ideal services and/or support requiredRecognize business process inefficiencies and provide recommendations for improvementsAssist client with communication plans and training materialsConduct and validate process and needs assessments to perform tailored and effective product demonstrations either remotely or on-site at a prospect’s locationConfigure new software implementations or optimization changesAssist with responses to requests for proposals (RFP’s)Travel onsite to clients as requested Required qualifications, capabilities, and skills Bachelor's degree (or higher degree) required with emphasis on financial analysis, accounting, computer science, business analysis or similar field or equivalent work experienceDemonstrated experience leading or supporting Concur implementations, with additional experience in expense processing, accounts payable, consulting, or other Expense Management Systems (EMS) such as Emburse, Brex, Ramp, Navan, Coupa, Workday, or Oracle.Project Management experience specifically on implementation teamsProven track record of delivering results and practical project management techniquesWorking knowledge of various expense management systems (Concur, Emburse, Brex, Ramp, Navan, Coupa, Workday, Oracle)Working knowledge of various invoice management systems (Ariba, Concur, Emburse, Coupa)Well organized, highly motivated, process driven and results-oriented with the ability to balance priorities, work under pressure and assume responsibility in a multi-tasking environmentAbility to work independently, capable of handling multiple projects, and deadlines simultaneouslyStrong interpersonal, customer service, and written and verbal communication skillsEffective and efficient skills using Microsoft Office tools especially Word, Excel, PowerPointProficiency and experience reviewing, analyzing, and reconciling data with a strong attention to detail Preferred qualifications, capabilities, and skills Successfully manage competing priorities and expectations Ability to quickly adapt to changing ideas and prioritiesStrong self-direction in managing day-to-day priorities and assisting Associates in required daily tasks Strong sense of project ownership and time managementAble to multi-task as needed to meet daily work and project deadlineAble to reach beyond internal networks to expand and leverage industry data and insightsFlexible work environment to adapt to global client requirements Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.