Project Manager

Job description

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Project Manager to join the team! The position is responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success. Project Managers are responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the workflow system in preparation of client delivery. Further, the Project Manager is responsible for tracking progress internallyto ensure timelines are satisfied. Project Managers are responsible for managing the client’s expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered. Remote, work from home opportunity.Up to 125k annually base salaryMonthly bonus Responsibilities Set up initial meetings to determine scope of matterDetermine format of the project and agencies involved.Work towards fast paced deadlines and set appropriate expectations internallyWorking closely with collections teams on complex collectionsConduct and participate in custodian interviewsPartner with Review Manager to ensure all review workstreams are satisfiedPartner with eDiscovery Technologist to ensure all Predictive Coding is appropriately appliedDetailed tracking of all data processes from collection to production with thorough and complete reconciliation per company SOP to ensure all data is appropriately accounted forFollow outlined Standard Operation Procedures as outlinedConsult with and advise clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc., consistent with industry best practices and standardsProactively plan the workflow/requirements of each project with the client to ensure that the client’s expectations are fully understood and achievedManage the client’s expectations by providing routine detailed status updates and reportingConsistently deliver proactive communication with clients and serve as point of escalation when client issues ariseSubmit the requirements into the workflow systemTrack progress internally to ensure timelines and budget management are satisfiedServe as client advocate to champion the client’s needs internally to ensure that deadlines, project scope and expectations are understoodProvide updates on progress regularly as deemed appropriate during the client kick off meetingIdentify, address and document new internal processes to gain efficiencies or better client effectivenessGather requirements from the client and communicate work instructions in a clear and concise manner internally to Operations via communications or a work orderProvide guidance, instruction and work direction for active projects to Operations as neededDemonstrate and present KLDiscovery solutions to existing and prospective clientsOn-site client visits as required this stays?Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologiesObtain a working knowledge of the companies hosted review productsDrive overall client satisfaction through effective coordination and communication of client deliverables.Work with clients to establish best practices which meet their needs and address any prioritization issues that may arise Requirements & QualificationsMust be proficient with the Microsoft office Suite, with a particular emphasis on Excel, Word, and Power PointCandidate must have a deep understanding of eDiscovery and the litigation support industry, with specific experience successfully managing antitrust or other regulatory mattersof multiple Demonstrate success in the management simultaneous projectsExcellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirementsProblem-solving, analytical, and organization skillsExcellent written and oral communication skills3+ years of project management, consulting, litigation support or paralegal experience in a top-tier law firm, consulting practice, or vendorMust be able to work independently and as part of a teamA solid understanding of database design and management, data processing activities and legal document review requirementsBachelor’s Degree preferred or equivalent combination of education and experienceThis role requires flexibility in scheduling, including regular evening and weekend work as dictated by project timelines and business needs, and participation in a regular weekend on-call rotation This position does not qualify for VISA sponsorship.