Senior Technician, Field Service

Job description

SUMMARY Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers. ACCOUNTABILITIES - Applies technical support expertise to resolve customer issues - Works closely with peers and internal SMEs to increase knowledge and resolve customer issues - Identifies and provides resolutions to technical problems - Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems