Senior Consultant, Child Support Enforcement Project Manager

Job description

Job Family: Strategy & Transformation Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: As part of a multidisciplinary team, serve as the Project Manager for federal child support enforcement modernization support initiatives focused on child support technology modernization, program operations, certification readiness, and systems transformation. Lead day-to-day project execution, manage team activities and deliverables, coordinate with federal staff, state IV-D agencies, technology partners, and project teams, and provide strategic direction to support modernization planning, implementation oversight, risk management, and long-term program effectiveness. Responsibilities may include: • Provide project management leadership and oversight for child support enforcement modernization, program operations, and systems transformation support activities. • Manage project workplans, schedules, milestones, deliverables, staffing assignments, and internal coordination to ensure timely, high-quality execution. • Provide strategic direction across workstreams, helping the team translate federal and state priorities into actionable plans, decision points, and client-ready products. • Oversee risk, issue, and dependency management, including identifying project risks, developing mitigation strategies, escalating concerns, and tracking resolution. • Manage and provide direction to a multidisciplinary team supporting CSE modernization activities, including program, policy, technology, data, research, and communications workstreams. • Serve as a primary client-facing point of coordination, maintaining strong relationships with federal staff, state IV-D agencies, technology partners, and internal leadership. • Oversee support for the review and analysis of Advanced Planning Documents (APDs), feasibility studies, certification materials, modernization roadmaps, procurement strategies, and implementation plans. • Guide development of modernization frameworks, playbooks, procurement guidance, reusable assets, knowledge management resources, and technical assistance products. • Lead planning and facilitation for interviews, workshops, listening sessions, stakeholder engagement activities, and client meetings. • Oversee analysis of modernization portfolios, project performance, certification readiness, financial data, governance structures, vendor performance, and implementation risks. • Review and guide executive briefings, reports, strategic communications, presentations, decision memoranda, dashboards, portfolio analyses, and implementation support materials. • Coordinate across data, technology, and program teams to identify modernization opportunities, lessons learned, leading practices, and cross-state trends. • Support continuous improvement by monitoring project performance, strengthening internal processes, improving quality controls, and ensuring lessons learned inform future work. What You Will Need: • Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. • Bachelors Degree • FIVE (5) or more years of professional experience, including direct project management experience leading complex federal, state, or human services initiatives. What Would Be Nice To Have: • Bachelor’s or Masters degree in human services, social work, public administration, business administration, information systems, project management, or a related field. • Project Management Professional (PMP) certification or other recognized project/program management certification. • Demonstrated experience managing projects, teams, workplans, schedules, deliverables, risks, issues, dependencies, and competing priorities. • Experience providing oversight, strategic direction, and quality control across multidisciplinary teams and complex workstreams. • Experience managing client relationships, facilitating decision-making, preparing leadership communications, and coordinating across federal, state, vendor, and internal stakeholders. • Direct experience supporting child support enforcement (IV-D) programs, state child support agencies, federal child support initiatives, or related human services programs. • Strong understanding of the child support enforcement program, including IV-D program operations, policy considerations, federal-state roles, modernization drivers, and system certification context. • Experience supporting child support technology modernization, system implementation, certification readiness, APD development or review, feasibility studies, procurement activities, or federal funding requests. • Experience with governance, vendor oversight, project performance monitoring, risk management, stakeholder engagement, and implementation planning. • Ability to translate complex program, policy, technical, financial, and operational concepts into actionable recommendations for federal and state stakeholders. • Excellent organization, communication, facilitation, collaboration, and leadership skills. • Ability to manage multiple priorities, anticipate client needs, drive accountability, and deliver high-quality products in a fast-paced environment. • Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Teams, and project tracking tools. • Experience supporting federal child support modernization initiatives with the Office of Child Support Services (OCSS), Office of Child Support Enforcement (OCSE), or similar federal-state program environments. • Exposure to specific modernization approaches such as system transfers, re-platforming, refactoring, modular modernization, shared services, or phased implementation. • Experience supporting federal approval, oversight, or assurance activities, including IV&V, certification reviews, APD strategy, or modernization investment planning. • Experience using expenditure reporting, financial trend analysis, cost-benefit consideration