Field Engineer / FDE

Job description

### About the Role This is the execution-focused side of a Forward Deployed Engineering function at an early-stage fintech building global identity infrastructure for businesses. You'll serve as the technical bridge between customers and the product team — owning implementations end-to-end, from scoping requirements to resolving integration issues in production. ### What You'll Do - Partner directly with customers to scope technical requirements early in the implementation process. - Act as the primary technical point of contact for integrations, onboarding, and product rollouts. - Troubleshoot integration issues in production environments and guide customers toward scalable, long-term solutions. - Collaborate with product and engineering teams to identify and reduce friction in implementation flows. - Improve documentation, tooling, and internal processes to make future implementations faster and more repeatable. ### What We're Looking For - 4–5+ years of experience in customer-facing technical roles such as field engineering, solutions engineering, technical support, or implementation delivery. - Hands-on experience troubleshooting and resolving integration issues in production environments. - Proficiency with modern web application stacks and APIs (REST, webhooks, or event-driven architectures). - Experience with **Node.js, TypeScript, or JavaScript** in production environments. - Comfort working with relational databases (e.g. PostgreSQL) and understanding data modeling for integrations. - Experience documenting technical processes, APIs, or implementation guides for customer-facing audiences. - Track record of influencing product decisions based on customer feedback in cross-functional teams. - Domain expertise in **compliance (KYB/KYC/AML)** is the strongest differentiating signal for this role. - Former Product Owners or Managers from fintech who led onboarding or KYC workflows are also actively considered. - Familiarity with containerization (Docker/Kubernetes), message queues (Kafka/RabbitMQ), or cloud platforms (AWS or similar) is a plus. - Clear, concise communicator who can translate complex technical concepts for non-technical audiences. - **No visa sponsorship available.** ### Compensation & Benefits This role uses a transparent, fixed leveling system — there are no individual salary negotiations; everyone at the same level earns the same. The starting level for this role is approximately **€93,000** base annually, with the next level at approximately €116,000 and an upper ceiling around €146,000. Level jumps are intentionally large. ### Location Fully remote within **European timezones**; being based in or near **Amsterdam, Netherlands** is a strong advantage. The team gathers in person every six weeks for a company-wide collaboration week.