Back of House Supervisor (Huntington Bank Pavilion)

Job description

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! T HE JOB Huntington Bank Pavilion is seeking a Back of House Supervisor. The position is responsible for supervising and coordinating Back of House activities of the security department and staff within the venue. Duties may also include management functions under the direction of the Operations Coordinator and Operations Manager. WHAT THIS ROLE WILL DO • Direct and supervise security staff and other employees performing security services. • Provide guest service by greeting and assisting guests/clients and responding to guest/clients inquiries and complaints. • Lead staff, ongoing staff training, staff positioning, ensuring that all staff members are well-informed on event specific details and managing breaks. • Assist the Operations Coordinator to ensure compliance with all policies and procedures that relate to the security department, as well as local, state and federal laws and regulations. • Oversees productivity and work assignments of the Back of House security staff and communicates with the Operations Coordinator (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift. • Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. • Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. • Train and evaluate security team members in venues. • Assign and schedule team members to specific duties. • Role model and enforce safety, health, and security priorities. • Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection, if needed. • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. • Other tasks as assigned by the Operations Coordinator. WHAT THIS PERSON WILL BRING • High School Diploma or equivalent preferred. • At least 2 years of experience in a similar role. In certain states, a Guard Card is a plus. • Working knowledge of security operations, safety practices in a business environment and enforcement procedures. • Strong strategic thinking and creative problem-solving skills • Excellent verbal, written and interpersonal communication skills • Acute sense of judgment, tact and diplomacy • A strong sense of teamwork and ability to execute programs • Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in