Technical Writer II - Computing Services

Job description

Under limited supervision, responsible for writing technical materials for various company publications including but not limited to communications, instructional guides, web and marketing content. Researches available internal specifications, reports and currently published content to inform writing. Interviews subject matter experts and participates on project teams to gather relevant technical information. Recommends communication approach and plan for approval by lead or manager and then executes the approved plan. Requires knowledge of division services, document standards and industry best practices. Works with other technical writers and strategists to document and improve editorial process and standards. Reports frequently to the Communications and Content Strategy manager. Your Core Responsibilities Will Include: Content analysis, development and delivery: web content, instructional guides, marketing materials, communications; including content usability testing of content. Storyboarding and digital content creation. Other duties as assigned. Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. Qualifications: Bachelors Degree Strong Oral and Written Communication Skills 3-5 Years of Relevant Work Experience 3-5 Years of Technical Writing Experience Preferred Qualifications: An understanding of Change Management processes. (preferred) Instructional Design experience. (preferred) Physical and Mental Requirements: Ability to meet deadlines, work under pressure and with frequent interruptions. Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records. Visual acuity is required for activities such as extended use of a computer monitor, extensive reading, transcribing and analyzing data. Walking, standing, bending, and lifting are occasionally required. May be required to travel to and work at various on-campus locations. Decision Making: Decisions may affect a work unit or department. Job may contribute to business and operational decisions. Working Conditions: Required to work normal business hours; evening and weekend work may occasionally be required. Accountability: Accountable for the successful completion of individual goals and priorities. Direction: Receives minimal guidance for daily tasks and general instructions for new assignments. Requirements: Successful background check Are you interested in this exciting opportunity?! Apply today! Joining the CMU team opens the door to an array of exceptional benefits. Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more! For a comprehensive overview of the benefits available, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Pittsburgh, PA Job Function Communications Position Type Staff – Regular Full Time/Part time Full time Pay Basis Hourly More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance