Sr. Specialist, OMD Support Strategy and Operations

Job description

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you’ll do Scout Motors is seeking a highly motivated operator to build and scale enterprise support capabilities across Order Management & Distribution (OMD). This role will define the strategies, operating models, processes, governance frameworks, and technology requirements that enable Scout to deliver world-class support for retail operations, internal fleet management, and regulatory vehicle documentation. This position is ideal for someone who thrives in ambiguity, enjoys building from first principles, and can align diverse stakeholders around scalable solutions. At Scout, many of the capabilities you will lead do not yet exist. You will help establish the foundations, governance, and systems needed to support a rapidly scaling business while maintaining an exceptional experience for internal and external stakeholders. Front-Line Support Strategy & Operations Responsibilities • Develop the operating model, workflows, and escalation paths for a centralized support function serving Scout internal and retail teams with their orders. • Define team scope, ownership boundaries, support tiers, escalation criteria, and case-management processes. • Establish staffing models, workforce planning strategies, shift coverage, and resource allocation frameworks supporting retailer business hours United States geography. • Create policies, procedures, knowledge-management standards, and training materials that drive consistency, accuracy, and speed. • Define service-level agreements (SLAs), operational metrics, and performance reporting frameworks. • Develop instrumentation and feedback loops that identify recurring issues and drive continuous improvement. • Establish governance processes for issue triage, root-cause identification, and resolution management. Internal Fleet Strategy & Operations Responsibilities • Design and implement end-to-end processes governing internal vehicle requests, approval workflows, sourcing decisions, order placement, fulfillment, and handoff to downstream disposition activities. • Partner with Finance, Legal, Remarketing, and other stakeholders to create a scalable process that can support multiple use-cases. • Define governance structures, approval authorities, financial controls, and decision-making processes. • Create policies, procedures, documentation standards, and operating guidelines. • Establish reporting and performance metrics. • Develop business requirements and partner with Digital Products teams to create supporting tools. Monroney Label Program Leadership Responsibilities • Establish centralized ownership, governance, and visibility across all Monroney-related activities. • Build and maintain an integrated roadmap coordinating multiple parallel workstreams and stakeholder groups. • Lead cross-functional collaboration across Legal, Compliance, Manufacturing, Product Planning, Pricing, Engineering, Digital Products, Retail Operations, and other business teams. • Manage program risks, dependencies, decisions, milestones, and stakeholder communications. Location & Travel Expectations: • This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. • This role requires 4-5 days per week in the office, with regular in-person meetings and events. • Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you’ll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: • 8+ years of experience in automotive, supply chain, retail operations, sales operations, business operations, program management, consulting, or related business functions. • Proven experience designing, implementing, and scaling business processes, operating models, shared-service functions, or support organizations. • Demonstrated success leading highly cross-functional initiatives involving multiple stakeholder groups and competing priorities. • Strong program and project management experience with the ability to manage multiple concurrent workstreams from concept through implementation. • Experience translating business requirements into process designs, workfl