VP, Software Engineering

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role We are seeking a strategic, influential, and deeply experienced software engineering executive to lead our cross-platform functions of Delivery & Excellence. This role is designed for a senior technology leader who thrives at the intersection of engineering rigor, operational excellence, and cross-functional alignment across a large-scale, cloud-based enterprise SaaS platform. The Vice President of Engineering Delivery & Excellence will own the practices, standards, and organizational capabilities that elevate Platform engineering’s quality, reliability, productivity, performance, cost efficiency, and security posture. Platform engineering owns the shared foundation across Salesforce applications, and customers expect industry-leading “SaaS-ilities” that power their business-critical applications. This is not a traditional product engineering leadership role. Instead, this leader will oversee the engineering-wide “ilities”— Performance, Quality, Availability, Productivity, Cost to Serve, Security, and Accessibility—and ensure each becomes a durable, enforced, measurable discipline across all Platform Engineering teams. Fundamentally understanding, advocating, and applying effective and appropriate use of AI and agents to improving all these disciplines is fundamental to this charter and mission. In some domains you will directly lead an operating organization with deep technical ownership. In others, you will oversee smaller dedicated teams responsible for governance, consulting, tooling, and oversight. Across all areas, you will align and sometimes drive the frameworks, processes, and technical direction required to ensure every product team across Platform Engineering meets the highest operational and engineering excellence bar. You will be a partner to fellow executives of Product Development engineering reporting to the EVP and the broader engineering operations org. In addition, you will serve as a key member of the platform engineering leadership team and a representative of these critical engineering functions to the broader company. This role is for a change agent—an executive who can set vision, influence product and engineering peers, operationalize excellence at scale, and deliver measurable outcomes. What You’ll Do Own and Drive Engineering Excellence Across the Platform • Establish the strategy, principles, and operating mechanisms for engineering quality, performance, reliability, availability, security, accessibility, and overall delivery excellence. • Ensure these areas are not treated as reactive functions, but as foundational engineering disciplines embraced by every team across the Platform organization. • Provide frameworks, standards, and tooling for these functions, but allow individual organizations within Platform to tailor them to their specific needs and stages. • Lead some of these domains for the entire Salesforce Engineering organization, not just Platform. Lead Multiple Functional Domains • Responsible for performance, optimization tooling, systemic improvements, and incident prevention. • Oversee smaller domain teams for Quality (Q3), Availability, Security, Accessibility, and Cost to Serve: each responsible for governance, expertise, tooling strategy, consulting, and cross-team enablement. Partner Cross-Functionally to Drive Adoption and Accountability • Work across Platform leadership: engineering management, principal architects, shared services teams, and product leadership to define standards and ensure consistent, high-quality execution across all products. • Collaborate with cloud-level COOs and EngOps to align Platform’s technical health metrics with broader organizational operating rhythm. Drive technical change and clarity on how to improve key metrics. • Work with leadership groups outside Platform: Office of Accessibility, Globalization team, Product Security, etc. • Influence, align, and enforce engineering-wide norms while building trust and collaboration with peer organizations that report to the EVP of Platform Engineering. Establish World-Class Delivery Practices • Define the system of delivery: how engineering plans, builds, tests, ships, monitors, and continuously improves. Partner with the broader Salesforce Developer Experience engineering teams and drive the technical evolution needed to support Platform’s CI/CD and test automation, and build and test environment requirements. • Introduce clear quality gates, reliability KPIs,and engineering scorecards to create transparency and accountability across all teams. • Have a constant and consistent focus on ensuring our developer’s productivity, via process, tools, and techniques. Modernize the software development lifecycle with the transformative and emerging AI tools and best practices. Uplevel Operational Maturity • Ensure the platform meets enterprise-grade requirements for uptime, latency, security resilience, global scale, and end-to-end quality. • Partner with SRE, Architecture, Product, and Security to prevent incidents before they occur and to reduce the cost and frequency of operational friction. • Own and lead the Platform Operational Review monthly meetin