Solution Specialist D365 Supply Chain Management

Job description

# Solution Specialist \- Dynamics 365 Supply Chain Management **Location:** UK (Hybrid) **Practice:** Advisory ## About HSO HSO is a Business Transformation Partner with deep industry expertise and global reach. As one of Microsoft's leading partners, we help organisations unlock the full value of Microsoft technology through business-led transformation, industry knowledge and exceptional delivery capability. Our Advisory practice helps customers understand how technology can solve real business challenges, creating compelling visions for transformation and building confidence in investment decisions. As demand for intelligent supply chain solutions continues to grow, we're looking for a **Solution Specialist \- Dynamics 365 Supply Chain Management (SCM)** to help customers understand the possibilities of Dynamics 365 and the wider Microsoft ecosystem. * * * # The Role As a **Solution Specialist \- Dynamics 365 Supply Chain Management**, you'll play a key role in helping customers envision and realise modern supply chain transformation. Your primary focus will be Dynamics 365 Supply Chain Management, supporting prospect and customer engagements through discovery, solution demonstrations, workshops and presales activities. You'll help organisations understand how Dynamics 365 can improve operational efficiency, inventory visibility, planning, procurement and warehouse operations through compelling, business-focused storytelling and solution demonstrations. This role is ideally suited to someone who is confident across the common, everyday areas of Dynamics 365 Supply Chain Management and enjoys engaging directly with customers. You don't need to be an expert in every aspect of the wider Dynamics 365 estate from day one. More important is your curiosity, adaptability and willingness to continuously expand your expertise across adjacent Microsoft technologies and business applications. Working within HSO's Advisory practice, you'll collaborate closely with Enterprise Architects, Sales teams and solution specialists to help shape opportunities, strengthen bids and demonstrate the value of Microsoft's business applications platform. * * * # A Key Mission of the Role One of the most important objectives of this role is to establish and grow a scalable demonstration capability for Dynamics 365 Supply Chain Management. You will create and maintain a catalogue of reusable demonstrations, scripts, datasets and supporting assets that enable HSO to: - Respond to customer opportunities more quickly. - Deliver more consistent and compelling demonstrations. - Reduce preparation effort across presales teams. - Demonstrate industry and process expertise at scale. - Improve customer engagement and conversion outcomes. - Showcase the value of Dynamics 365 within the wider Microsoft ecosystem. * * * # What You'll Be Doing ## Presales & Customer Engagement - Partner with Account Executives, Sales teams and Enterprise Architects to support bids, proposals and customer opportunities. - Lead or support supply chain-focused discovery workshops and customer conversations. - Understand customer business goals, operational challenges and strategic priorities. - Translate customer requirements into compelling solution narratives and demonstration scenarios. - Support opportunities throughout the sales cycle, from qualification through to solution validation and conversion. - Represent HSO professionally and credibly during customer engagements. ## Dynamics 365 SCM Demonstrations - Design, build and deliver engaging Dynamics 365 Supply Chain Management demonstrations. - Showcase the most commonly used areas of the platform, including: - Inventory Management - Warehouse Management - Procurement and Sourcing - Product Information Management - Sales and Purchase Order Management - Supply Planning and Replenishment - Focus demonstrations on business outcomes and operational improvement rather than product functionality alone. - Develop reusable storyboards, scripts, sample datasets and supporting collateral. - Continuously enhance demonstrations based on customer feedback and lessons learned. - Extend demonstrations into broader Dynamics 365 and Microsoft platform scenarios where appropriate. ## Demo Catalogue & Environment Management - Develop and maintain a library of reusable SCM demonstration assets. - Create repeatable demonstration scenarios aligned to common customer challenges and industry use cases. - Build and maintain high-quality demonstration environments. - Produce practical guidance for environment setup and configuration. - Ensure demonstration environments remain stable, current and aligned with HSO best practice. - Contribute to building a scalable operating model for demonstration preparation and delivery. ## Microsoft Ecosystem & Cross-Practice Collaboration - Develop confidence across the Microsoft technologies that support Dynamics 365 Supply Chain Management. - Demonstrate how SCM works within the wider Microsoft ecosystem, including: - Microsoft Power Platform - Microsoft Copilot - Microsoft Fabric - Azure Services - Integration Services - Planning Optimisation - Sensor Data Intelligence and IoT scenarios - Work closely with Finance, Customer Engagement, Power Platform, Data & AI and Integration specialists to create end-to-end customer stories. - Help customers understand the broader transformation opportunities available through the Microsoft platform. ## Continuous Learning & Innovation - Expand your knowledge across the wider Dynamics 365 estate, including: - Dynamics 365 Finance - Project Operations - Customer Engagement - Power Platform - Data & AI - Stay current with new Microsoft capabilities and roadmap developments. - Share learning through internal communities, demonstrations and knowledge-sharing sessions. - Contribute to a culture of innovation, experimentation and continuous improvement. * * * # What We're Looking For The ideal candidate combines solid Dynamics 365 Supply Chain Manag