Director, Sales Operations

Job description

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! Role Summary Scout Motors is redefining the all‑electric pick‑up truck and rugged SUV marketplace through a direct‑to‑consumer first business model. As Director of Sales Operations, you will own the operational backbone of Scout’s commercial engine—spanning vehicle order management, distribution, logistics, incentives, remarketing, and fleet—purpose‑built to support and scale a modern, digital, consumer‑centric selling model. This role ensures Scout builds and delivers the right vehicles, to the right customers and markets, at the right time, and at the lowest possible cost. Success requires new thinking that challenges legacy automotive norms while leveraging advanced analytics, AI‑enabled decisioning, and tight integration across Digital, Integrated Business Planning (IBP), Finance, and Commercial teams. What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: • Order Management & Vehicle Distribution (Direct‑to‑Consumer Focus) • Own end‑to‑end order and distribution strategy across direct‑to‑consumer, digital, retail experience centers, and fleet channels • Design fast‑selling model and configuration strategies that balance consumer choice with operational simplicity, speed, and margin • Ensure vehicles are positioned in the right locations and channels to support a frictionless consumer purchase and delivery experience • Partner with Manufacturing, Supply Chain, IBP, Sales, and Marketing to align build plans with real‑time demand signals • Deploy AI‑driven forecasting and allocation models to optimize mix, allocation, and rebalancing • Logistics & Delivery Operations • Lead a consumer‑centric logistics strategy focused on speed, transparency, cost efficiency, and scalability • Optimize transportation, storage, and last‑mile delivery models supporting Scout’s direct delivery promise • Implement technology platforms providing real‑time end‑to‑end vehicle visibility • Drive continuous improvement using automation and AI‑enabled network optimization • Sales Incentives, Programs & Financial Services Integration • Own design, governance, and execution of customer incentive programs to drive demand at the lowest effective cost • Deploy personalized and targeted offers using customer, market, and behavioral insights • Partner with Scout Motors Financial Services on competitive retail and lease programs • Maintain tight coordination with Finance to manage large incentive budgets with precision • Ensure seamless integration of incentives and finance offers into the digital purchase journey • Remarketing & Vehicle Lifecycle Management • Lead end‑to‑end lifecycle and remarketing strategies protecting residual values and brand equity • Own trade‑in integrations, Certified Pre‑Owned (CPO) programs, loaner vehicles, and secondary market strategies • Apply data science and AI tools to dynamically manage pricing, timing, and channel mix • Ensure remarketing programs drive loyalty, trust, and repeat purchase • Fleet Strategy & Program Management • Establish and scale Scout’s fleet strategy aligned with direct‑to‑consumer principles • Build fleet policies, operating processes, and lifecycle management capabilities • Partner with Sales, Finance, Product, and IBP on competitive fleet offerings • Develop long‑term fleet relationships that contribute to sustainable volume and margin • AI, Digital, IBP & Cross‑Functional Enablement • Champion AI, advanced analytics, and automation across Sales Operations • Partner deeply with Digital to embed sales operations into the consumer journey and tooling • Maintain integrated operating cadence with IBP to synchronize demand, supply, inventory, and incentives • Ensure clean, connected data across CRM, order, logistics, finance, and digital platforms • Translate insights into scalable processes improving speed, cost, conversion, and profitability Location & Travel Expectations: • This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. • This role requires 4-5 days per week in the office, with regular in-person meetings and events. • Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you’ll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude