Assistant Manager - Sales & Service (Chennai/Mangalore)

Job description

Key Activities and Responsibilities: The Sr. Engineer will work with the front-line sales forces and Customer’s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following: To provide Sales & Service support to customers in assigned territory for company’s product range. Generate leads and drive to realize the Sales. 100% utilization of C4C CRM system to track leads, opportunities, forecast and customer accounts. To perform installation and commissioning of seals, systems & couplings as and when required. To maintain customer plants, record & drawings in proper order To conduct seal, system & coupling inspection with customer and provide technical advice. Present company products & services to customer base and ability to provide training to customers To liaise with different departments on the orders & sales status To provide quotations on all inquiry under his responsibility Monthly orders bookings as per assigned target to meet the deliverables of the territory. Gain understanding of systemic and chronic failures and develop plan accordingly to eliminate Understand feasibility needs, quantify benefits and prepare proposals Upgrade & review installations make engineering proposals and optimize arrangements. Data Management & Reliability data management, trending, analysis and reporting, plant schedules, maintenance history, upgrade plans and proposals. Contract KPIs as required. Stock Management rationalization and cost control. Understanding & building relationships and developing intimate knowledge of people, processes, procedures and drivers Form integral part of client’s in-house team of reliability engineers, maintenance supervisors and area managers. Manage, initiate and coordinate actions. Monthly internal & external reporting Skills and Experience Education/Training: University Degree/Diploma in Mechanical Engineering or similar field. Experience: • 8+ years of relevant mechanical engineering qualifications and experience predominantly on rotating equipment applications and maintenance. Knowledge/Skills: Extensive knowledge rotating equipment’s covering pumps, compressors, mechanical seals Strong Commercial and Technical Skills. Communication and presentation skills. Field exposure working at customer sites Hands-on experience on Wet seals will be an added advantage. Languages: Tamil, English, Hindi and Kannada will be an added advantage. Reports to: Regional Manager-South India Work Environment: Work environment is typically considered an office environment during normal or extended business hours. However, this role will be purely based at customer premises.