Associate Patient & Technical Services Specialist - NMPH

Job description

We anticipate the application window for this opening will close on - 7 Sep 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Medtronic Neuroscience is focused on transforming care for patients with neurological, spinal, and chronic pain conditions. Through meaningful innovation and strong clinical partnerships, we help clinicians deliver therapies that improve lives and expand what is possible in-patient care. The Neuromodulation and Pelvic Health (NMPH) Associate Patient and Technical Services (PATS) Specialist provides information and product support for technical and non-technical aspects of Neuromodulation products for Deep Brain Stimulation, Spinal Core Stimulation, Targeted Drug Delivery, and/or Pelvic Health therapies. The specialist provides this comprehensive information to customers via telephone and written communications. The Assoc. Patient and Technical Services Specialist is responsible for documenting customer contacts and potential complaints for trending and FDA reporting. Primary responsibilities: Responsibilities may include the following and other duties may be assigned. Responsible for providing contact center support at the times required by the business and defined by the weekly staffing schedule including possible weeknight and/or weekend on call support. Documents all customer contacts utilizing the current procedures/work instructions for data collection and reporting. Delivers responses in a respectful manner demonstrating empathy, expertise and soft skills. Responsible for understanding and following corporate and operating unit procedures. Responsible for escalating any identified gaps in process or product information necessary to effectively respond to customer contacts and resolve issues. Provides accurate technical and non-technical information aligned with labeling. Maintains knowledge of Neuromodulation products and services: past, present, and future. Actively participate in process improvement efforts. Must complete all required trainings on time. Adhere to HIPPA and applicable privacy laws and regulations. Perform other job-related functions as requested by the business. Other duties as assigned Required Qualifications: High School Diploma (or equivalent) AND 4+ years experience* OR Associate’s Degree AND 2+ years experience* OR Bachelor’s Degree *Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries Preferred Qualifications: Medical Device product knowledge Neurological anatomy and physiology knowledge Advanced verbal and written communication skills Call Center or Customer/Technical Service experience Analytical/problem solving skills and experience Experience calming upset customers with poise and professionalism Time management skills Clinic and/or hospital experience Experience in regulated environment Demonstrated ability to utilize the computer and telephone efficiently For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize thei