Technical Account Manager, DRAM Business Enablement

Job description

Please Note: To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period. Advancing the World’s Technology Together Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future. We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities. What You'll Do Samsung Semiconductor is seeking a Technical Account Manager, DRAM Business Enablement. Be a motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment. You will interact with multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships. • Support Datacenter, PC & consumer DRAM products to customers and enable various DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM components, and HBM (High Bandwidth Memory). • Understand customer requirements for DRAM product design-in and work with Samsung HQ in Korea to provide solutions and suggestions. • Support self-qualification activities including SI/PI and timing analysis. • Control and follow up on PCN (Product Change Notice), organize QTR (Quarterly Technical Review), and align technology roadmaps and market overviews. • Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure. • Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy. • Manage critical relationships with key customer decision makers. • Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development. • Organize technical communication with customers to perform on-site problem solving and help establish verification procedures and conditions for issue duplication and improvement. • Facilitate seamless collaboration through the orchestration of internal and external forums to ensure synergistic problem-solving for mission-specific goals. Location: Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy. Job ID: 43021 What You Bring • Bachelor's in Electrical Engineering, Computer Science, or a related Engineering field with 10+ years experience with the corresponding industry experience or Master’s degree with 8+ years or a PhD preferred with 5+ years. • Familiarity with DRAM memory design, architecture, or system architecture. • Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements. • Understanding of semiconductor manufacturing, fab processes, and advanced package technology. • Familiarity with system-level operation including RAS, Memory Controller, and memory PHY. • Solid experience in supporting DRAM memory products. • Prior experience in semiconductor technology or the memory field with customer-facing responsibilities. • Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role. • Customer support experience for DRAM products. • An avid learner who approaches challenges with curiosity and resilience, seeking data to build understanding. • Leadership skills for driving customer enablement strategies and debug activities. • Professional fluency in Korean and English is required to facilitate seamless technical communication and collaboration between customers and Samsung HQ in Korea. • Willingness and flexibility to travel domestically and internationally as needed. Candidates must be available for travel of varying frequency and duration based on project requirements. • Customer support experience for DRAM products • An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding. • Leadership skills for driving customer enablement strategies and debug activities. • Strong verbal and written communication skill. Fluency in Korean is a plus. • Some travel required, both international and domestic. Approximately 1-2 times per year, subject to customer needs. #LI-MD1 What We Offer The pay range below is for all roles at this level across all US locations and functions. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. We also offer incentive opportunities that reward employees based on individual and company performance. This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours. Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community. Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge. Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies. Prioritize Emotional We