Senior Product Associate, Card Customer Experience

Job description

Join a team at the forefront of digital innovation, where your work directly shapes how millions of customers experience Chase Credit Cards. This is a high-visibility role with strong leadership support, giving you the opportunity to own a key product area and drive meaningful outcomes. If you're passionate about empowering customers and building world-class digital experiences, this is your next career move. As a Senior Product Associate in the Card Customer Experience & Benefits Product Team, you will own a key product area focused on creating lasting, loyal customer relationships. Partnering with engineering, design, and cross-functional business teams, you will execute on an evolving roadmap to keep Chase Credit Cards at the leading edge of the digital customer experience landscape. Job responsibilities Develop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilitiesLead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutionsOwn, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value propositionCollaborate with design, engineering, research, and marketing teams to drive new features and continuously optimize existing onesIntegrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritization decisionsChampion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channelsDefine, communicate, and manage feature prioritization with a clear focus on user and business value and trade-offsManage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communicationRequired qualifications, capabilities, and skills 3+ years of experience in product managementStrong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiencesProven experience defining and managing a product roadmap, prioritizing a backlog, and clearly communicating requirements to stakeholdersWorking knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog managementDemonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development frameworkPreferred qualifications, capabilities, and skills Experience in credit cards, digital banking, or fintechOutcome-focused mindset with a practical orientation toward managing an innovation lifecycle product roadmapStrategic thinking skills with the ability to inspire confidence and collaborate effectively with technology and business stakeholdersPassion for digital channels and an interest in the evolving customer experience landscapeApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.