Senior Associate Product Management - Encore Processing

Job description

Senior Associate Product Management - Encore Processing Product Management Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you About the Team: The Encore Processing Product Management organization drives the strategy and execution of Capital One’s Card Processing ecosystem. Our team is at the epicenter of Card Growth—delivering critical capabilities for major card network integrations (e.g., Discover), driving legacy system updates (e.g., Bridges), and building an ultra-resilient, highly available processing engine. As the Senior Associate PM you are the engine behind our primary product delivery. You are a flexible, highly detail-oriented product manager who spans horizontal work across backend architecture and business operations. Whether you are validating payment logic for major portfolio conversions, analyzing edge cases for disaster recovery resiliency, or untangling complex cardholder data, your work directly protects customer experiences and directly enables business value for Card. Key Responsibilities & Focus Areas 1. High-Stakes Program & Conversion Execution Clearing Evolution: Lead product discovery, requirements gathering, and data validation to support strategic growth initiatives (including Discover integration). Legacy Evolution: Partner with engineering to map legacy processes to target-state architectures, supporting the rollout of prioritized bridge solutions. Review update requirements for efficacy. Transaction Management: Build strategy, roadmaps, grounded in a deep understanding of business and customer needs. 2. Platform Resiliency & Operational Excellence Well-Managed Analysis: Perform root-cause analyses on recurring production errors. Identify systemic fixes to measurably eliminate reliance on manual Catch & Fix interventions. Disaster Recovery (DR) Readiness: Help define, test, and validate "Definition of Ready" criteria for critical features—ensuring seamless failover to the DR site for high-risk events and midnight payment processing. Intake & Feature Triaging: Manage incoming feature requests and operational enhancements, turning customer/business friction points into crisp, prioritized user stories. 3. Cross-Functional Collaboration & Delivery Full-Stack/Horizontal Flexibility: Operate comfortably across both backend logic (money movement, posting rules, fee engine logic) and downstream customer touchpoints (mobile app and web display logic). Strategic Alignment: Support leadership with data-driven insights and progress metrics that feed quarterly VP+ strategy and roadmap updates. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas: Human Centered You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test Business Focused Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk Technology Driven You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy Transformational Leadership By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert In this role, you will: Customer Resiliency: Ensure zero disruption to customer payment behavior during major conversions and system updates. Update Systems: Help untangle dependencies by identifying opportunities for advanced "bridge and peel away" solutions. Elevate Platform Quality: Deeply investigate process breakdowns to drive down reliance on manual "Catch & Fix" remedies. We want you if you are: Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work Passionat