Business Operations Analyst - Planning

Job description

About Zero Homes Our mission is to rebuild American communities through healthy, affordable homes. At Zero Homes, we operate on a simple premise: when you make contractors successful, homeowners win. The current home services industry is fragmented, complex, and opaque, which is frustrating for homeowners and exhausting for contractors. We are changing this by building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors to complete projects. Through our platform we handle design, quoting, procurement, and customer service, allowing our contractor network to focus on what they do best and make them money: delivering projects. For homeowners, this delivers a predictable, high-quality, and transparent experience, transforming home upgrades from a source of anxiety into a seamless experience. Our vision is to create a world where homeowners and contractors in all 50 states can leverage our platform to execute thousands of projects every week within the next 36 months. We work by a clear set of values: Be a "can kid," not a "can't kid": We own our outcomes and go to extraordinary lengths to solve problems. Go fast, be clear: Speed is our advantage, and we sweat the details to deliver an extraordinary customer experience. Customer & Contractor Obsessed: We have a deep, personal understanding of the work to be done. We stay curious about our contractors' craft and the stories of our homeowners. Win, as a team: We are building an iconic business that will reinvent the industry, and will do so together. If you are ready to build a world-class consumer experience that genuinely rebuilds American communities, come build with us. About the Role & Your Impact We're looking for a Business Operations Analyst, Planning to own Zero's view of the future: what we'll sell, what we can deliver, and what we need to deliver it. Reporting to the Sr. Manager of Business Operations, you'll build the demand forecasts and capacity plans that determine where we put our people, our contractor capacity, and our capital. This is not a spreadsheet-maintenance role. It's a thinking role that requires a deep understanding of the underlying business. Every market has its own demand curve, its own programs, and its own contractor bench, and getting thousands of projects a week means keeping demand and supply in balance across all of them. Your job is to see the constraint before it finds us, put a number on it, and give leadership a plan they can act on. About Zero Homes Our mission is to rebuild American communities through healthy, affordable homes. At Zero Homes, we operate on a simple premise: when you make contractors successful, homeowners win. The current home services industry is fragmented, complex, and opaque, which is frustrating for homeowners and exhausting for contractors. We are changing this by building a home upgrade marketplace that enables a simple, central, transparent process for homeowners and contractors to complete projects. Through our platform we handle design, quoting, procurement, and customer service, allowing our contractor network to focus on what they do best and make them money: delivering projects. For homeowners, this delivers a predictable, high-quality, and transparent experience, transforming home upgrades from a source of anxiety into a seamless experience. Our vision is to create a world where homeowners and contractors in all 50 states can leverage our platform to execute thousands of projects every week within the next 36 months. We work by a clear set of values: Be a "can kid," not a "can't kid": We own our outcomes and go to extraordinary lengths to solve problems. Go fast, be clear: Speed is our advantage, and we sweat the details to deliver an extraordinary customer experience. Customer & Contractor Obsessed: We have a deep, personal understanding of the work to be done. We stay curious about our contractors' craft and the stories of our homeowners. Win, as a team: We are building an iconic business that will reinvent the industry, and will do so together. If you are ready to build a world-class consumer experience that genuinely rebuilds American communities, come build with us. About the Role & Your Impact We're looking for a Business Operations Analyst, Planning to own Zero's view of the future: what we'll sell, what we can deliver, and what we need to deliver it. Reporting to the Sr. Manager of Business Operations, you'll build the demand forecasts and capacity plans that determine where we put our people, our contractor capacity, and our capital. This is not a spreadsheet-maintenance role. It's a thinking role that requires a deep understanding of the underlying business. Every market has its own demand curve, its own programs, and its own contractor bench, and getting thousands of projects a week means keeping demand and supply in balance across all of them. Your job is to see the constraint before it finds us, put a number on it, and give leadership a plan they can act on. What You'll DoDemand Planning Own the demand forecast by market, channel, and program, built from real drivers: lead rates, close rates, install rates, and signed backlog. Incorporate the levers that move volume: pricing, marketing spend, advisor staffing, program launches, and new market entry. Monitor leading and lagging indicators to assess performance against plan, and flag when the forecast, or the modeling logic itself, needs to change. Proactively manage short- and long-term growth targets, with clear reporting to leadership on how we're tracking. Supply & Capacity Planning Translate demand into supply requirements: contractor install capacity by market, and equipment quantities and timing. Find the constraint before it finds us: know where capacity, equipment, or program funding will bind next, and quantify what it costs us. Model capacity and readiness for new markets, programs, and product launches so we commit with our eyes open. Partn