US-Genius

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store. A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members. Minimum Qualifications: You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. Have experience in retail or sales, or related work experience. Possess the visual inspection and fine motor skills to safely perform hardware repairs. Have experience troubleshooting hardware and software issues in a customer service environment. Preferred Qualifications: You can: Demonstrate technical expertise of Apple products and services, including repairing devices. Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue. Navigate customer service issues with care and strong interpersonal skills. Apply an action-oriented mindset and sense of motivation to do what’s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks. Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time. Communicate effectively and tailor your communication style to different audiences. Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals. Support and educate the broader team by sharing knowledge, experiences, and insights. Frequently handle, lift, and move merchandise safely.