Field Service Representative - Chemical Water Treatment Solutions

Job description

We're seeking an experienced Field Service Representative (FSR) to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll commute daily and work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence. What You'll Do Technical Service & Installation: Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer site Customer Consultation: Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams per contract language System Optimization & Troubleshooting: Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions Documentation & Compliance: Maintain detailed service reports, inventory management, and ensure all safety protocols are followed Territory Management: Support one site and provide superior communication with account manager within assigned territory, coordinating with sales teams for optimal service delivery. What We're Looking For Education & Experience: Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred, a high school diploma or GED is required. 2-5 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training. Familiarity with water treatment processes and industrial equipment preferred A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify) Key Characteristics: Strong troubleshooting abilities for electrical and mechanical systems Excellent communication and customer service skills Self-motivated with ability to work independently and manage multiple priorities Safety-minded approach with ability to work in various industrial environments Physical ability to lift 30-50 lbs and perform precision work Computer proficiency and mathematical skills for technical analysis What Success Looks Like Consistently deliver high-quality technical service that exceeds customer expectations Successfully complete installations, commissioning, and troubleshooting projects on time Build strong customer relationships through technical expertise and professional service Contribute to territory growth through technical excellence and customer satisfaction Demonstrate continuous learning and adaptation to new technologies.