Infrastructure Service Lead - TS/SCI with Polygraph

Job description

Type of Requisition: Pipeline Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Infrastructure Administration, IT Operations Support, System Health Monitoring, System Performance Monitoring Certifications: None Experience: 8 + years of related experience US Citizenship Required: Yes Job Description: INFRASTRUCTURE SERVICE LEAD (ISL) YOUR IMPACT Own your opportunity to support national defense. Your work will help keep critical operations secure and connected across the global enterprise directly, contributing to a mission that protects our nation every day. CIO Infrastructure Services (CIS) is growing, and we invite both our experienced incumbents and new team members to be part of what’s next. Incumbents bring invaluable mission insight, while new talent adds fresh ideas and energy. Together, we’ll strengthen continuity and drive the next generation of innovation. MEANINGFUL WORK AND PERSONAL IMPACT As an Infrastructure Service Lead (ISL) supporting CIS, you play a pivotal role in maintaining the stability, security, and operational readiness of enterprise IT infrastructure across multiple networks and environments. You serve as the first line of technical defense—monitoring critical systems, identifying issues in real time, coordinating rapid response actions, and ensuring essential IT services remain available to users around the globe. Your work drives operational excellence, improves issue resolution, and enhances the overall reliability of enterprise-wide IT services. KEY RESPONSIBILITIES: • Serve as the primary technical lead for infrastructure services within the IT Operations Center (ITOC), providing 24/7/365 operational oversight and initial incident assessment • Monitor and analyze enterprise alerts, alarms, dashboards, and system health indicators to identify issues and coordinate with service lane SMEs and Senior Technical Advisors for timely resolution • Act as the central interface between leadership, regional operations, cyber teams, network teams, desk side support, and other service lanes to facilitate coordinated response and communication during events • Initiate and lead crisis action teams for critical infrastructure incidents, ensuring rapid escalation, tracking, and documentation • Maintain the Common Operating Picture (COP), enterprise monitoring sites, and collaboration dashboards to provide accurate, real-time visibility of infrastructure service health • Track planned and emergency maintenance actions impacting infrastructure services and communicate operational impacts to stakeholders WHAT YOU’LL NEED TO SUCCEED: • EDUCATION: Bachelor’s degree in an IT-related field, or 12+ years of relevant IT experience in lieu of a degreeCLEARANCE: Active TS/SCI clearance with a favorable polygraphHands-on experience with core infrastructure services (e.g., Active Directory, storage, server compute, web services, network troubleshooting)CERTIFICATION: DoD 8140 certification (Cloud+, GICSP, GSEC, SSCP or Security + CE)Ability to operate effectively in a 24/7/365 enterprise operations environment and meet manning requirementsStrong analytical and troubleshooting skills with the ability to perform initial incident triage and assess root cause indicators Experience working in high tempo operational or network operations center (NOC/ITOC) environments Experience within a 24/7/365 operations environment as a central interface and technical lead facilitating coordinated response and communication during enterprise incidentsClear communication skills with the ability to coordinate across multiple service teams under pressure ​ US citizenship requiredLOCATION: OnsiteGDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITYExplore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.#CIS The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Onsite Work Location: USA MD Annapolis Junction Additional Work Locations: USA CO Colorado Springs - 8610 Explorer Dr (COC036), USA DC Washington, USA VA Springfield - 7770 Backlick Rd (VAS110) Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value