Associate Director, Commercial Capabilities - Human Health Learning & Development (Hybrid - Upper Gwynedd, PA)

Job description

Job Description We are seeking a highly motivated and experienced professional to join our team as Associate Director, Commercial Capabilities for our Human Health Learning & Development division. This role offers a global opportunity to shape and execute learning strategies that build the marketing and market access capabilities required to support enterprise current and future launches across Human Health. As the Associate Director, you will be responsible for partnering with US and Global Marketing teams, US and Global Market Access teams, Marketing Excellence & Launch Excellence teams, and GLD teams to identify, prioritize, and address the most critical Marketing and Market Access capability needs for launch readiness and commercial performance. You will focus essentially on US marketing learning activities (onboarding, upskilling, coaching) that enable marketing excellence and launch excellence, customer insight and brand strategy definition to optimally support our Enterprise Opportunity Challenge. You will collaborate with your GLD Commercial Capabilities colleagues on the definition and implementation of learning strategies that support content strategy, omnichannel engagement, digital marketing, performance optimization, and data-driven decision-making in support of our broader Marketing Modernization efforts. As well, you will support the implementation of the Marketing Academy which will aim to establish role based journeys and development of our Marketing functions. You will also play a critical role in advancing market access learning activities, including access strategy, payer and policy dynamics, value communication, evidence and outcomes, access readiness, and cross-functional collaboration with marketing, medical, policy, pricing, and account-facing teams. The role will help ensure launches are supported with aligned, practical, and measurable learning solutions that prepare teams to execute with quality, consistency, and impact. Working closely with senior organizational leaders and sponsors, you will consult on learning needs as integral components of commercial transformation, launch preparation, and post-launch optimization. You will collaborate with internal and external learning experts to define learning strategies, outcomes, solution designs, deployment readiness, and impact measurement. A strong partnership with the Learning Creation functions will be essential. You will partner with Learning Experience Leads, Learning Creation Leads, Production Hub colleagues, Catalog and Product Managers, vendors, and other GLD functions to translate business and capability needs into innovative, scalable, compliant, and learner-centric solutions. You will operate as part of One GLD to promote reuse, consistency, speed, quality, and continuous improvement across global and local learning journeys. As a member of the HH L&D Commercial Capabilities team within GL&D, you will serve as a trusted business advisor to senior-level stakeholders across Human Health, with a particular focus on supporting US and Global Marketing and Market Access teams. Your primary focus will be accelerating development of the critical capabilities needed to deliver launch excellence, strengthen commercial execution, improve enterprise readiness, and foster a productive and engaged workforce. We are looking for a candidate with a strong background in pharmaceutical marketing, market access, launch excellence, commercial operations, and/or Learning and Development. The ideal candidate will have a bachelor's degree with extensive related experience in a similar industry. A master's degree is preferred. Required Experience and Skills: • Business Acumen : Ability to engage with senior US and Global Marketing and Market Access leaders, understand brand, portfolio, launch, payer, policy, and customer priorities, and make sound business decisions. • Marketing Learning Expertise : Advanced ability to build capabilities in marketing foundations, marketing frameworks, brand strategy, launch planning, omnichannel engagement, content strategy, digital marketing, customer insight, and performance optimization. • Market Access Learning Expertise : Strong understanding of market access capabilities, including access strategy, value communication, payer dynamics, evidence generation, policy environment, access readiness, and cross-functional execution. • Launch Excellence : Ability to embed learning into launch milestones, from pre-launch readiness through post-launch optimization, and support current and future launches with role-based curricula, tools, reinforcement, and measurement. • Continuous Learning : Model continuous learning for the team and clients; proactively identify emerging capability needs and modern learning approaches that strengthen commercial impact. • Leadership : Advanced ability to partner, collaborate, and impact decisions at all levels, including influencing senior stakeholders and driving alignment across matrixed teams without relying solely on authority. • Collaboration : Work constructively with individuals and groups and build trusted networks across US, Global, and market teams, including Marketing, Market Access, Launch Excellence, Medical, Regulatory, Policy, Sales, Commercial Operations, and GLD. • Learning Creation Partnership: Partner effectively with Learning Creation Leads, Learning Experience Leads, designers, developers, Production Hub colleagues, vendors, and all GLD functions to translate capability needs into scalable, compliant, and high-quality learning experiences. • Creative Thinking : Apply innovative approaches such as simulations, case-based learning, coaching, peer learning, performance support, communities of practice, microlearning, and AI-enabled learning support where appropriate. • Consultation : Deep expertise in organizational communication, stakeholder engagement, and readiness; ability to coach clients on effective use of learning solutions and reinforcement