HR Technology Strategy & Delivery Lead

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health is seeking a strategic and technically minded HR Technology Strategy & Delivery Lead to design and evolution of employee-facing HR technology experiences across the enterprise. This role will drive the strategy, requirements, solution design, and modernization of digital experiences supporting candidates, new hires, employees, managers, and HR teams. The ideal candidate will combine deep HR Technology expertise with experience in solution design, digital transformation, AI-enabled self-service, and vendor evaluation to create seamless, intuitive, and connected experiences across Workday, ServiceNow HRSD, mobile platforms, knowledge management solutions, automation, and emerging AI technologies. Key Responsibilities: • Define and drive the HR Technology experience strategy across multiple personas and HR service journeys. • Lead discovery, requirements gathering, process analysis, and solution design activities for strategic HR Technology initiatives. • Identify experience gaps, process inefficiencies, and friction points across employee interactions and recommend technology solutions that improve adoption and self-service. • Design integrated solutions leveraging multiple HR Systems including Workday, Workbrain ServiceNow HRSD, mobile capabilities, workflow automation, AI, and digital experience platforms. • Develop future-state operating models, process flows, solution recommendations, and implementation roadmaps. • Evaluate platform-native capabilities and provide build versus buy recommendations aligned with business objectives. • Participate in vendor assessments, proof-of-concepts, and technology selection efforts. • Partner with Product Managers, Engineering, Architecture, HR stakeholders, and vendors to deliver scalable, modern HR solutions. • Assess opportunities to leverage AI, automation, conversational experiences, and agentic technologies to improve colleague experiences and reduce support demand. • Develop business cases, executive presentations, strategic recommendations, and investment proposals. • Define adoption metrics, experience KPIs, and reporting frameworks to measure business outcomes and colleague satisfaction. • Support organizational change management, communication, training, and adoption activities for major HR technology implementations • Develop clear documentation, training materials, and user guides to support system/product adoption. • Lead the effort to ensure better user adoption enterprise wide of new functionality and products developed in HR technology • Lead system testing efforts and coordinate user acceptance testing (UAT) with business stakeholders. • Delivers findings and report to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment. • Ensure the quality and accuracy of deliverables." Required Qualifications • 5+ years of experience in HR Technology, HRIS, HR Operations, Digital Product Management, Business Analysis, or HR Transformation roles. • 4+ years of experience gathering business requirements, conducting fit-gap analysis, and delivering technology solutions in an Agile environment. • 4+ years of experience supporting and configuring HR Technology platforms, including HCM, Payroll, Benefits, Time & Attendance, and Case Management solutions, with a strong understanding of how Core HCM, Payroll, Benefits, and downstream HR systems integrate and interact across end-to-end business processes. • 3+ years of experience with ServiceNow or similar case management platforms. • 3+ years of experience partnering with HR stakeholders to identify business needs, design solutions, and drive adoption. • 3+ years demonstrating the ability to lead cross-functional initiatives involving HR, IT, Payroll, Benefits, and external vendors. • 3+ years of experience creating functional requirements, process maps, business cases, testing strategies, and documentation. • 2+ years of experience leading User Acceptance Testing (UAT), defect management, and solution validation activities. • 2+ years demonstrating strong analytical, problem-solving, and decision-making skills. • 2+ years displaying excellent written, verbal, presentation, and stakeholder management skills. • 2+ years of experience presenting findings, recommendations, and project updates to senior leaders and executive stakeholders. • 2+ years of experience managing multiple priorities and delivering results in a fast-paced environment. Preferred Qualifications • Experience with Workday HCM, Payroll, Benefits, or Talent solutions. • Experience supporting or implementing ServiceNow HR Service Delivery (HRSD). • Experience within a large retail, healthcare, or matrixed enterprise environment. • Experience leading HR Technology transformation, digital modernization, or M&A integration initiatives. • Knowledge of AI, automation, and emerging HR technologies. • Project or Program Management experience. • Experience with organizational change management and communications. Education • Bachelor's degree in Business, Human Resources, Information Technology, or related field required. • Advanced degree (MBA or Master's) preferred. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $83,430.00 - $222,480.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, educati