Customer Relations Specialist - Eurofins Built Environment Testing East - Cherry Hill, NJ

Job description

Do you have customer service and data entry experience? Interested in working in a laboratory setting? Eurofins Built Environment Testing East is seeking a Customer Relations Specialist for our new Cherry Hill, NJ location. Position Summary: Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments. Essential Duties and Responsibilities: Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner. Advise walk-in clients about service information and project preparation. Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication. Unpack shipments and document receipt of sample. Update client and project data records in LIMS and CRM software systems. Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes. Ability to assist with administrative tasks as necessary. Teamwork is the foundation of success at Eurofins; will perform other tasks as needed across departments. Basic Minimum Qualifications (BMQ): Education/Experience (BMQ): HS Diploma or equivalent Customer service experience 1-2 years Ability and/or Skills (BMQ): Excellent written and verbal communication skills Active listening Client-focus Computer literate (Office suite, Adobe PDF, CRM) Prioritization and on-time execution of tasks Process improvement Problem-solving and solution orientation Demonstrated ability to sell solutions as a result of active listening Strong interpersonal skills (people, social, emotional intelligence) Proactivity Team player who can self-motivate Performs well under pressure; thrives in fast-paced environment Growth mindset