Receptionist Supervisor

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Workplace Services Supervisor is responsible for overseeing the delivery of exceptional client and visitor experiences within a financial services environment, with primary focus on hospitality and reception operations. This role combines hands-on leadership with strategic oversight to ensure seamless front-of-house operations while managing and developing a team of reception professionals. The position requires a hospitality-focused approach to workplace management, ensuring all touchpoints deliver consistent, elevated service that reflects JLL's commitment to excellence. Job Responsibilities Client & Visitor Experience Lead by example in delivering a welcoming, professional, and hospitality-driven experience for all visitors, employees, and callers Ensure all interactions reflect confidence, responsiveness, and a high standard of customer service aligned with financial services industry expectations Oversee visitor check-in, badging, wayfinding, and office orientation processes to ensure seamless arrival experiences Act as escalation point for complex or sensitive situations, ensuring timely and appropriate resolution Maintain a front-of-house environment that is safe, clean, organized, and aligned with brand standards Front-of-House Operations Oversee daily reception operations, including lobby management, meeting coordination, and conference room scheduling Ensure seamless coordination of meetings, events, and daily workplace activities Partner with Facilities, Security, and Workplace teams to support a safe and efficient environment Ensure work orders are created and tracked for maintenance, safety, and service needs Monitor compliance with security, privacy, and operational protocols Team Leadership & Supervision Provide clear day-to-day direction and oversight to reception staff across assigned locations Establish expectations for service delivery, accountability, and professional conduct Serve as a subject matter expert for reception processes, systems, and client requirements Coach and develop team members to improve performance, confidence, and client engagement Foster a collaborative, team-oriented environment and drive consistent communication Coordinate staffing coverage, scheduling, and cross-training to ensure operational continuity Reporting & Performance Management Own and deliver all required reporting (weekly/monthly metrics) within established timelines Consolidate and validate data from multiple sources to ensure accuracy and completeness Provide insights on trends, service volumes, and operational performance Identify gaps or inconsistencies and take corrective action proactively Support client presentations and reporting requirements as needed Process Improvement & Operational Excellence Proactively identify opportunities to improve processes, streamline workflows, and enhance service delivery Drive consistency through adherence to standardized procedures and best practices Anticipate operational challenges and implement solutions independently Contribute ideas and insights that elevate the overall workplace experience Risk Management & Compliance Identify potential risks and escalate issues to prevent security breaches or operational disruptions Ensure adherence to all safety, security, and compliance requirements Maintain awareness of evolving workplace policies and procedures Qualifications Required Experience & Skills Minimum 3-5 years of supervisory experience in hospitality, customer service, or workplace services Previous experience in financial services environment preferred Demonstrated ability to manage and develop teams while maintaining high service standards Strong leadership and communication skills with ability to influence at all organizational levels Proficiency in Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) Working knowledge of workplace management systems and technology platforms Key Competencies People Leadership: Proven ability to inspire, coach, and develop team members while driving accountability Service Excellence: Passion for delivering exceptional experiences that exceed client expectations Problem Solving: Strong analytical skills with ability to identify issues and implement effective solutions Communication: Professional verbal and written communication skills with ability to interact confidently with executives and visitors Adaptability: Flexibility to manage shifting priorities while maintaining consistent service delivery Industry Knowledge: Understanding of financial services workplace culture and regulatory requirements This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –West Palm Beach, FL Job Tags: Hiring If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early ac