Launch Communications IT Support Analyst II

Job description

Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! This role supports the development and operations of New Glenn, a single-configuration, heavy-lift orbital launch vehicle capable of routinely carrying people and payloads to low-Earth orbit, geostationary transfer orbit, cislunar, and beyond. Its first stage is fully reusable, and the vehicle was designed from the beginning to be human-capable. We are a dynamic team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin’s vision of millions of people living and working in space to benefit Earth. As a part of a small, cross-functional team responsible for launch IT and communications infrastructure, you'll be instrumental in manufacturing integration and launch pad operations efforts for Blue Origin's first orbital class rocket. This is a hands-on position focused on supporting critical IT equipment and ensuring our internal customers receive the prompt and effective technology support necessary for building and launching rockets. Responsibilities include but are not limited to: • Provide front line customer support for computer and communications systems. • Deploy, support, and maintain mission critical IT hardware, including workstations, printers and other launch command/control assets. • Identify sources of system degradation and mitigate, or provide detailed relevant data such as pcaps, quantitative data, and logs to network engineers for further triage. • Generate and modify user accounts through standardized identity management tools such as Active Directory. • Inventory management, including maintaining internal asset tracking tools, spares procurement, physical restocking, and deployment. • Maintain network monitoring and administration tools. • Support occasional overtime and overnight operations for test and launch campaigns. • Occasional travel to support deployed ground systems infrastructure across the country. Minimum Qualifications: • 3+ years of desktop support or NOC experience. • Practical knowledge and experience with standard network protocols (DHCP, DNS, NPS, SQL, SMTP, NFS, etc.) • Ability to climb ladders and work on elevated structures. • Ability to lift and install heavy server and communications equipment. • Excellent verbal and written communication skills. • Prior experience operating and maintaining AV systems. • Experience with Windows and Linux command line interface. • Prior experience utilizing IT support documentation and workflow automation tools (JIRA, Confluence, ServiceNow, Remedy, SalesForce, etc.) Preferred Qualifications: • Experience with launch vehicle, aircraft, or spacecraft manufacturing, integration, and test. • Knowledge of industrial control system and managed network switches. • Experience with simple scripting in Powershell, bash, VBA, python, etc. • Familiarity with configuration management tools such as Ansible, Netbox, Puppet, SCCM, Chef, GitLab, Solarwinds NCM, etc. Base Pay Range for: WA applicants is $29.91 - $41.87 Other site ranges may differ Culture Statement Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Export Control Regulations Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Background Check • Required for all positions: Blue’s Standard Background Check • Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation • Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training. • Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical Benefits • Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program. • Stock Options for all regular employees (working at least 20 hours/week) • Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays. • Dependent on role type and job level, employees may be eligible for benefits and bo