Customer Service Rep Specialty - Priority Service

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. The Priority Service Consultant role supports Mass Affluent clients within the Premium Servicing group, delivering a truly differentiated, high-touch service experience that goes beyond traditional customer service. This role is centered on proactive problem resolution, full ownership of client needs, and providing seamless, personalized support tailored to a more complex client base. Ideal candidates bring a strong client-first mindset, along with effective communication and organizational skills, and Customer Care Center experience—with the ability to elevate interactions beyond standard service into a more consultative, relationship-focused experience. Success in this role requires a hospitality-driven approach, ensuring every interaction reflects a high level of care, professionalism, attention to detail, and intentional personalization. Variety of shifts available between 9am–12am (Eastern), including weekend requirements This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description • Performs premium client service activities and initiatives for a broad range of products, services and owns and resolves problems while being the sole point of contact for clients when possible. Delivers PNC's standard of service to clients and service partners. • Trained and knowledgeable across multiple products and services to be able to receive, investigate and resolve complex client inquiries regarding products, services and issues derived from all channels through which clients are served. Primarily interacts with affluent clients including clients that may have multiple products included in their PNC relationship. • Maintains consistently elevated levels of client satisfaction consistent with PNC's core values. Demonstrates commitment to quality through client and service partner interactions. • Documents client interactions and completes service requests to minimize client effort or additional action. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Competencies Accuracy and Attention to Detail, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Problem Solving, Products and Services, Tech Savvy Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates (Required) Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $37,500.00 – $68,750.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 08/17/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include