Lead, Salesforce Business Operations

Job description

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: • Own the Salesforce business roadmap and prioritized product backlog for Commercial Operations. • Define and prioritize capabilities supporting customer acquisition, engagement, conversion, ordering, delivery, and ownership support. • Translate commercial processes and customer experience requirements into clear business, data, workflow, automation, and integration requirements. • Partner with IT, Salesforce architects, administrators, developers, program managers, and implementation partners to deliver scalable solutions. • Design lead management, customer engagement, case management, campaign execution, and operational handoff processes that can scale to national sales volumes. • Lead cross-functional program planning, including scope, dependencies, milestones, governance, testing, launch readiness, adoption, and post-launch optimization. • Establish governance for enhancement prioritization, release management, change control, data quality, and platform performance. • Develop reporting and dashboards that provide visibility into funnel performance, customer engagement, sales productivity, conversion, and operational execution. • Identify, prioritize, and implement AI-enabled Salesforce capabilities that improve lead prioritization, customer and employee workflows, service effectiveness, forecasting, and commercial decision-making. • Establish business requirements and guardrails for responsible AI use, including data quality, privacy, transparency, human review, adoption, and measurable business value. • Drive alignment across Marketing, Digital Product, Digital Sales, Fulfillment, Retail Operations, Customer Support, and IT. • Identify opportunities to simplify processes, automate repetitive work, and improve the customer and employee experience. • Prepare executive-level updates on the platform roadmap, implementation progress, key decisions, risks, dependencies, and commercial readiness. Location & Travel Expectations: • This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. • This role requires 4-5 days per week in the office, with regular in-person meetings and events. • Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time. What you’ll bring We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: • Bachelor's degree in Business, Technology, Information Systems, Engineering, Operations, Marketing, or a related field. • 12+ years of relevant experience leading Salesforce, CRM, commercial technology, or sales operations initiatives. • Proven experience serving as a Salesforce business owner, product owner, or implementation lead in a complex organization. • Strong understanding of lead lifecycle management, customer engagement, campaign execution, sales funnel management, conversion measurement, and operational handoffs. • Experience translating business and operational processes into detailed platform requirements and scalable solutions. • Hands-on experience partnering with Salesforce administrators, developers, architects, technology teams, and systems integrators. • Experience with Salesforce Sales Cloud and/or Service Cloud; familiarity with Marketing Cloud, Data Cloud, Experience Cloud, MuleSoft, Tableau, or comparable platforms is preferred. • Experience evaluating or implementing AI-enabled CRM capabilities, such as predictive insights, intelligent automation, generative AI, agent-based workflows, or AI-supported customer engagement. • Understanding of responsible AI principles, including data governance, privacy, transparency, human oversight, and performance measurement. • Demonstrated ability to manage complex, cross-functional initiatives with multiple business owners, technical teams, integrations, and competing priorities. • Experience building systems and processes in a greenfield, high-growth, or rapidly scaling environment. • Strong analytical, communication, stakeholder management, and e