Vendor Operations Manager, Trust and Safety

Job description

Execute operational delivery strategy across global vendor sites, managing multi-site operations to ensure consistent quality, optimal resource allocation, and operational delivery Drive operational excellence across vendor partners. Establish governance around service legal agreement/key performance indicators (SLA/KPI) metrics, lead business reviews and executive reporting, and proactively highlight risks/opportunities. Model global headcount requirements against forecasted workflow volumes, track spend efficiency, and optimize resource allocation. Identify systemic operational bottlenecks and partner with internal and cross-functional teams to drive tool automation, workflow optimization, and scalable process enhancements. Land policy, tool and workflow launches across vendor sites with minimal operational impact. Manage critical vendor operations failures, workforce wellness concerns, or service disruptions. Drive root-cause analyses and implement corrective and preventive action plans.