Senior Director, Property & Asset Management

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Director, Property and Asset Management Healthcare Division Position Overview The Senior Director, Property and Asset Management serves as the strategic leader in overseeing property management and occupier services for a large healthcare system ambulatory real estate portfolio. This leadership role acts as the primary advocate and landlord interface for leased facilities while providing comprehensive property management oversight for owned assets. You will be directly responsible for supporting the goals and objectives of the account leadership team and delivering operational excellence, compliance, and enhanced occupant experience across the portfolio. What This Job Involves Strategic Leadership & Account Support As the Senior Director, you will leverage your experience and expertise within the healthcare and property management industries to ensure high-quality results on behalf of the Client. You will provide strategic oversight of occupier services and property management operations across a multi-regional portfolio, ensuring all priorities are developed, met, and delivered through a strategic business plan. This role will ensure the evolution of property management services within the account while engaging and leveraging current client relationships and cultivating new ones. Creating Strategic and Collaborative Solutions You are an individual who sees the big picture, acts decisively, and focuses on creating an energized and collaborative environment. You will contribute to the establishment and refinement of work quality and best practices to drive results as a team, including development of system-wide policies and procedures. You are focused on strengthening strategic partnerships with the Client and delivering innovative solutions to expand our value to the client. You will collaborate with other senior account team members to deliver a best-in-class product and network with other Senior Directors within JLL WDX and Markets to ensure products and services being delivered are cutting edge. Financial Management & Performance You will provide annual and ongoing budget creation and variance analysis to leadership that ties to client and account goals. This includes optimizing utilization of tenant improvement allowances, implementing expense tracking protocols and cost recovery processes, and driving revenue optimization through strategic portfolio management, including the tracking and minimization of outstanding A/R across the Client-owned portfolio. Benchmarking and operational performance metrics must be sourced, delivered, and improvement strategies developed. You must understand industry-standard finance and accounting decision-making and performance metrics when contemplating various strategies, initiatives, and operating decisions. Leadership and Managing Multiple Properties Your tenure in the property management industry will enable you to provide leadership to multiple regional property managers and property administrators. You will build and develop high-performing property management teams while providing mentorship and career development opportunities to team members. Multi-tasking and flexibility are essential skills needed in this role as you oversee property managers and are held accountable for the performance of their portfolios. You will foster a culture of accountability, service excellence, and continuous improvement. Landlord & Tenant Relations & Advocacy You will serve as the primary interface between the healthcare system and tenants and landlords across the leased portfolio. This includes managing day-to-day tenant and landlord relationships, ensuring lease compliance, leading issue resolution and occupant advocacy efforts, and negotiating and coordinating occupant improvements and space modifications. Your ability to manage client and vendor relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships. Operational Excellence You will coordinate operational activities to enhance occupant experience across both owned and leased assets. This includes ensuring compliance with regulatory requirements and risk mitigation across the portfolio, implementing and maintaining property management technology platforms and reporting systems, and collaborating with cross-functional teams including lease administration, transaction management, and facilities management. You will adopt, promote, participate in, and periodically lead complex change management initiatives. Embracing the Human Side of Business You are people-focused, seeking out and understanding the needs, perspectives, and motivations of clients and team members alike. Your strong communication and relationship management skills enable effective leadership and stakeholder engagement. Tech & Finance Minded The real estate industry is consistently changing with technology. You'll need to make technology work to your advantage. You must demonstrate proficiency in the use and application of property management and work order technology tools and continually seek opportunities to develop your skillset and deliver appropriate technology solutions and effective deliverables to the client. Revenue Growth You will participate and assist the Account Director in expanding account services and participating in business development opportunities while helping sustain and drive new revenue initi